Account Manager

What is Clutch

Clutch is the leading global marketplace of business service providers, featuring over 350,000 B2B companies across 157 countries. Each month, nearly a million business leaders use Clutch to find the right service a for their needs. Clutch has been recognized by Inc Magazine as one of the 5000 fastest-growing companies in the United States for the past 7 consecutive years and has been listed in Deloitte’s North America Technology Fast 500.

Who We Are 

Our global team of builders make our mission and growth possible. We come from many countries and believe that celebrating what makes us different creates a resilient and positive culture. Leading with empathy and an open mind are key to uncovering brilliant solutions. We promote diversity, equity and inclusion by weaving it in all of our processes, from our hiring practices and benefits plans to our employee-led and executive-sponsored DE&I committee. Clutch has been recognized by workplace culture site, Comparably, as a best company for career growth, work-life balance, and diversity. 

Who Are We Looking For

Account Managers (AMs) are consultative advisors and product experts at Clutch, supporting our existing customers through analysis-driven guidance on maximizing their success with Clutch. Our most successful Account Managers are curious, self-motivated, coachable, and great team players. 

Responsibilities

• Drive Revenue Growth: Own the Net Recurring Revenue (NRR) for your portfolio by meeting and exceeding your quota through effective retention, upselling, cross-selling, and win-back strategies.
• Lead Retention Efforts: Take the lead in all retention-related initiatives, including having proactive conversations with clients at risk of churn, identifying potential issues early, and reinforcing the value of our solutions at every stage of the customer journey.
• Build and Maintain Trusted Relationships: Manage a diverse portfolio of service providers across multiple industries. Act as their trusted advisor and go-to resource for Clutch solutions, addressing challenges and delivering value that drives long-term success.
• Strategic Account Planning: Drive account strategy by using data-driven insights to create and execute success plans, ensuring clients achieve their goals and maximize the value of our partnership.
• Accurate Forecasting & Reporting: Maintain clean and accurate records in the CRM, providing reliable forecasts for renewals, expansions, and overall growth.
• Stay Informed: Continuously stay up to date on industry trends, customer needs, and the competitive landscape to offer informed, strategic guidance to your clients.
• Collaborate Cross-Functionally: Work closely with our product, marketing, and support teams to advocate for your clients, share valuable feedback, and ensure that their needs are met with the highest level of service.

Qualifications

• Minimum 3 years of relevant sales experience
• Strong written and verbal communication skills
• Strong organizational skills
• Experience working in a CRM system, reporting is a plus!
• High level of written, verbal, and video communication and interpersonal skills utilized to resolve and win customer situations
• Strong research and analytical skills with the ability to create new opportunities and connect challenges to solutions
• Results-focused collaborator with ability to organize and prioritize multiple, competing client needs
• Strong work ethic and motivation to succeed in a hyper growth team that makes a positive impact for both Clutch and our clients
• Open to working hybrid work schedule in Washington, DC office

What Clutch Offers:

• 401(k) Match, 100% Immediate Vesting
• Cigna Medical, Dental & Vision
• Life Insurance Short-Term and Long-Term Disability Benefits
• Fertility Benefits
• ComPsych Employee Assistance Program, Ginger Mental Health Benefits and Talk Space On-Demand Mental Health Benefits
  Commuter Benefits
• Paid Time Off: 15 vacation days, 7 sick days, 12 holidays, 3 flexible holidays, 2 community service days, 2 mental health days
• While working in the office, a well stocked pantry, fridge and bi-weekly catered lunches
• Structured Learning and Development Opportunities
• Business Casual Work Environment

We are pleased to offer a comprehensive range of benefits to our full-time employees, which includes health, life, disability, and retirement plans, as well as paid time off for mental health, community service along with vacation, sick and safe leave, and holidays. In addition to base pay, employees may be eligible to participate in Clutch’s annual performance bonus program and any applicable incentives, which will be communicated during the hiring process.

Salary at Clutch is determined based on factors such as relevant qualifications, experience, and market. For this position, we expect an annual OTE based on individual performance between $70,000-$105,000. 

Clutch Co. is an Equal Employment Opportunity employer. We consider all qualified applicants without regard to race, traits historically associated with race (including hair texture, hair type and protective hairstyles), religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, physical or mental disability, personal appearance, genetic information, marital status, political affiliation or activity, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other characteristic protected by applicable law. Clutch participates in E-Verify. 

Clutch Co. is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Applicants with disabilities are invited to advise Clutch Co. of any reasonable accommodations needed in the application process by contacting us at talent@clutch.co.

Salary : $70,000