What are the responsibilities and job description for the Security Field Supervisor position at CM3 Building Solutions?
Summary/Objective
The Security Field Supervisor is a dynamic role responsible for supervising, training, and mentoring Security field technicians, contributing to project management of jobs and hands-on installation and servicing of CCTV, IP video surveillance system, access control systems, paging / intercom and master clock systems with ability to install and test fire alarm systems.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Oversee and manage a team of field service technicians who install, test, and maintain security and fire systems
- Oversee and assist the coordination and scheduling of services with customers, resources, and internal teams to meet project timelines and quality standards and ensure efficient resource use.
- Provide technical assistance and troubleshooting for field issues.
- Conduct root cause analysis and implement corrective actions for any technical problems.
- Installation programming and service of video surveillance cameras and video management systems such as Avigilon, Hanwha, ExacqVision, Genetec, i-Pro and Verkada.
- Installation, programming and troubleshooting of various access control systems including Avigilon Unity, and Alta, LenelS2 Netbox, Genetec, Continental Access, AMAG, Verkada, Keri System, Keyscan, Kantech, Paxton Access, and Acre Security platforms including Feenics, Access It, PremiSys, and DNA Fusion.
- Installing and servicing Public Address, Paging / intercom and master clock systems such as Telecor and AtlasIED integrated with Singlewire.
- Installation, programming and troubleshooting of various intrusion systems such as DMP, Bosch, and Honeywell systems.
- Installation, programming, and troubleshooting of wireless electronic locksets from Schlage, Assa Abloy, and Salto.
- Troubleshooting and repairing computers and servers. Experience with installation troubleshooting and replacement of hard drives, motherboards, power supplies RAID controllers, memory, processors and loading / configuration of various operating systems Windows 10 Pro, Windows 11, Window Server 2019 and 2022 operating systems.
- Installation and configuration of firewalls, layer 2 and layer 3 network switches for optimal performance and security.
- Other duties as require
Competencies
Supervisory experience
Ability to handle multiple tasks at one time
Electrical/wiring background
Programming of cameras
Supervisory Responsibility
Supervises a team of field technicians
Work Environment
The work environment is on customer sites, construction sites, both inside and outside, regularly on ladders, and driving throughout the day to customer sites.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Ability to stand for most of your working day.
- Ability to climb ladders and perform work while working at heights via step ladder, extension ladder, scissor lift, or boom lift at various heights as required by the job.
- Ability to lift equipment, tools and or materials up to 50 lbs.
- Ability to differentiate colors for proper wiring and terminations.
- Ability to work with various hand and power tools in a safe manor.
- Ability to drive and travel various distances and to multiple sites within the same business day.
Position Type/Expected Hours of Work
This is a full-time, non-exempt (hourly) position.
Travel
Travel to CM3 customer sites daily
Required Education and Experience
- Programming and configuration of software
- Supervision of a team
- High School Diploma or GED equivalent
- Strong customer service skills
- Good communication skills
- Ability to work independently and as part of a team
Preferred Education and Experience
- 3 or more years Security/Access Controls/Alarms/Video business knowledge preferred
Work Authorization/Security Clearance (if applicable)
- Criminal Background Check
- PA Child Welfare
- FBI fingerprinting
- Pre-employment drug screening and random drug testing during employment
AAP/EEO Statement
CM3 Building Solutions, Inc. is an affirmative action employer and does not consider disability, color, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, age 40 and over, or any other applicable status protected by state or local law, in any employment decision.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
