Demo

MDW Customer Care Center Level 1 Representative

CMA Consulting
New York, NY Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 6/7/2025

CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.

Mandatory Requirements

  • Excellent Communication skills, both verbal and writing
  • Ability to troubleshoot and triage issues
  • Basic computer skills
  • Experience using Microsoft applications such as Outlook, Word, and Excel
  • High School Diploma or GED

Preferred Skills

  • Bachelors degree preferred
  • Previous call center experience
  • Experience with help desk ticketing systems such as Helix
  • Health business knowledge (preferably Medicaid experience)
  • Location : 11 Corporate Woods Blvd, Albany NY (Remote) Learn More

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