What are the responsibilities and job description for the Dispatcher position at CMC Service Experts?
We are a reputable residential electrical contractor looking for a skilled and dependable Dispatcher to join our Service Department. As a key member of our team, you will be responsible for overseeing the dispatch board, ensuring all service calls are scheduled efficiently, and supervising a remote Customer Service Representative (CSR). Your organizational skills and ability to manage multiple tasks will play a crucial role in ensuring smooth operations and top-notch customer service.
Key Responsibilities:
- Oversee and manage the dispatch board, ensuring service calls are assigned to the appropriate technicians in a timely manner.
- Supervise a remote CSR, providing guidance, training, and support as needed.
- Communicate effectively with technicians, ensuring they have the necessary information to complete jobs accurately and efficiently.
- Schedule service appointments based on customer needs, technician availability, and location.
- Monitor and track job progress to ensure timely completion and customer satisfaction.
- Assist with troubleshooting or escalating customer concerns when necessary.
- Maintain accurate records of service calls, schedules, and technician activity.
- Ensure a high level of customer service and satisfaction.
Qualifications:
- Previous experience in dispatching, customer service, or a similar administrative role, preferably in a service or trades environment.
- Excellent communication and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficient in using dispatching software and basic office tools (e.g., Microsoft Office, Google Suite, Service Titan).
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
Perks:
- Competitive pay based on experience.
- Opportunity to work with a growing company in a supportive, team-oriented environment.
- Room for career growth and advancement.
How to Apply:
Interested candidates should submit a resume and brief cover letter outlining their qualifications and experience.
Join our team today and help us provide exceptional service to our valued customers.
Salary : $43