What are the responsibilities and job description for the Inside Sales - Utility position at CMC Supply Inc?
The Inside Sales - Utility representative will work cooperatively with outside sales and other members of the utility team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin, while increasing customer satisfaction
General Duties & Responsibilities:
- Solve customer needs by recommending products or services that contribute to their level of satisfaction
- Follow through on commitments (communication, bids, existing sales orders, etc.) made to customers, both internal & external
- Actively upsell customers on complimentary products beyond the original order
- Analyze customer needs to quickly determine if they can be helped over the phone or if they need to be passed to the next level of customer service/sales
- Learn how to read blue prints, complete materials list from said plans, and compile quotes for customers
- Learn and demonstrate competence in features and functionality of all product lines as well as their application in consumer environments
- Build relationships - with customers both internal and external as well as vendors, understanding that relationships are a critical success tool
- Attend and participate in all meetings, trainings and events to facilitate to team success
- Maintain professional appearance according to the employee handbook.
- Provide back up support to the sales counter
We are a drug-free workplace. Negative drug screen (including marijuana) is required.
