What are the responsibilities and job description for the Order Entry/Customer Service Representative position at CME Corp?
Are you are looking for a dynamic position where you can hit the ground running and make an immediate impact? Then look no further, you’ll be a great fit for CME Corp.
We are looking for a talented and highly motivated Order Entry/Customer Service Representative to join our Customer Service Team. This role is responsible for providing quality and professional customer service. They will answer inbound calls, process orders and quotes, and provide administrative support to Account Managers. This position will be based out of our branch in Warwick, RI and will be report to the Customer Service Manager.
Responsibilities:
- Adequately and efficiently processing high volume orders, maintaining records, and consult with customers on current and past orders
- Answer inbound phone calls while identifying prospective opportunities
- Prepare price quotes using quoting software
- Research and resolve customer inquiries and complaints
- Provide administrative support to Account Managers to ensure proper and attentive response time to customers
- Performs other miscellaneous tasks and projects assigned by the Customer Service Manager
Requirements:
- High school diploma or GED, Associates’ preferred
- 2-3 years of customer service experience
- Previous customer service experience in healthcare industry a plus
- Excellent grammar, verbal, written, and data entry skills
- Intermediate level proficiency in Microsoft Office (Outlook, Word, Excel)
- Knowledgeable in A and Salesforce software a plus
Who you are:
- Positive team player with a strong and consistent work ethic
- Exercises good judgment to determine appropriate action
- Problem solver, highly organized, and strong attention to detail
- Comfortable working in a high paced work environment
- Proactive in identifying opportunities for improvement and driving process improvements
Compensation and Benefits:
- Medical, Dental & Vision
- PTO- Vacation, Sick and 11 Paid Holidays
- Employer-Paid Life Insurance
- 401k Retirement Plan
- Employee Stock Ownership Plan
- Flexible Spending Account
- Voluntary Benefits – Critical Illness, Short & Long Term Disability, Accident, Life, Whole Life, and Pet Insurance
- Tuition Reimbursement
- Referral Bonus Program
- Employee Assistance Program
About CME Corp:
Dedicated to providing quality equipment, logistics, and services to healthcare. CME Corp is the premier source for equipment and turnkey logistics, delivery, and support for the healthcare community. The company helps healthcare facilities nationwide to seamlessly launch, renovate and expand. CME Corp is headquartered in Warwick, RI with branches in Anaheim, CA, and Long Island, NY and over 24 service centers spanning the nation and offers an expanded product line of more than 2 million medical products from more than 2,000 manufacturers.
We support our military community, veterans encouraged to apply!
CME Corp. is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Associate (Required)
Experience:
- Order entry: 2 years (Preferred)
- Customer service: 2 years (Preferred)
- database entry: 2 years (Preferred)
Work Location: Hybrid remote in Warwick, RI 02886
Salary : $18 - $20
