Operations Specialist

Job title

Operations Specialist

Reports to

Operations Manager

CME CU is looking for you to join our Team as an Operations Specialist. The primary scope of work is to perform a variety of back-office banking operation responsibilities and member service for deposit, loan, and electronic product offerings.

This team member will interact/support members and departments across the Credit Union. Duties for this position require an individual to perform detailed banking operational tasks, resolve and work through exceptions, as well as effectively communicate over the telephone and with email.

Responsibilities

Deposit Operations

• Support members and Team Members with wires, ACH, check clearing, share account inquiries, plastic cards, check copies, deposit verification, subpoena requests, stop payments, check/bill pay return adjustments, check ordering, and other general member inquiries.
• Receive verbal and/or email request and perform transactions including deposit, account transfer, withdrawal, bank check, loan payment, CD funding/renewals/closure, wires, line of credit advances, and other member related transactions.
• Assist members with online, mobile, RDC, P2P, and BillPay banking services, as well as other e-services.
• Process and balance daily postings of share draft file, ACH files and RDC files.
• Process the retuned items files and fee batches.
• Record and balance all unprocessed and exception items.
• Process and correct all EFT transactions transmitted daily from the Federal Reserve.

Lending Operations

• Perform quality control review of closed loan documents and system input to ensure accuracy and completeness of work.
• Post-closed loan functions as they relate to consumer loans, processing renewed and paid loans, loan payoff requests, loan verifications, skip-a-pay requests, interest rate adjustments and payment protection servicing/revisions.
• Receives insurance information from the member or their agent on first mortgage, home equity and vehicle loans. Documents systems accordingly.
• Oversees the insurance cancellations and follows up with members to receive reinstated policy. Places force-placed coverage if necessary.
• Maintain, analyze, troubleshoot, and resolve payment oversights for consumers. Provides support to members and the credit union staff as it relates to consumer lending.

Backoffice Operations

• Post overdraft notices.
• Research, assist and resolve e-services issues including, transactions, login and password reset.
• Perform RDC activities to include reviewing, accepting or rejecting RDC transactions. Perform periodic quality control to ensure system is operating as designed.
• Research member inquiries regarding account statements, deposits, loan payments discrepancies monetary adjustments and fraud management.
• Process payroll deduction changes and resolve payroll deduction issues.
• Perform stop payment requests in accordance with regulations and Credit Union policies.
• Process new debit/ATM card requests. Review ATM/debit card renewal and reissues reports and apply consistent standards to the reissuing/renewal of the card.
• Process chargebacks, initiate fraud claims and assist members with funds recovery after a theft or loss has been approved.
• Process file maintenance requests such as name and address changes, replacement cards, and limit increases.
• Process outgoing notices and member correspondence. Process and stamp outgoing mail and packages; deliver to the post office as needed

Qualifications

• Ability/Experience working efficiently and accurately in a varied and fast paced environment.
• Requires good analytical skills and is detailed oriented.
• Ability to interact professionally via telephone and through electronic means.
• Basic PC Skills in Microsoft Word/Outlook and Excel

Educational/Experience Requirements

• Minimum of 1 year banking experience.
• High school diploma required.
• Equivalent work experience may be a substitute for education requirement

Working conditions

All work is conducted in a climate-controlled office environment with exposure to basic office equipment and typical moderate office noise.

Physical requirements

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate is regularly required to sit, use hands to finger, handle papers/packages, reach with hands and arms, and see, talk, or hear.
• The associate is frequently required to stand and walk. The associate must regularly lift and/or move 10-20 pounds and occasionally lift and/or move up to 25-30 pounds..

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) 6% Match
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $25