What are the responsibilities and job description for the Level 2 Technical Support Engineer - Service Desk position at CMIT Solutions National Corp.?
Core Responsibilities : Resolve escalated technical issues from Level 1 support teamProvide advanced troubleshooting for cloud environments (Microsoft 365, Azure, AWS)Setup and configure a firewall and network infrastructure supportHandle identity and access management issuesSupport MDM solutions and security platformsMentor Level 1 techniciansMaintain technical documentationTechnical Support Areas : Microsoft 365 suite and Azure servicesAWS cloud servicesAdvanced Active Directory administration and troubleshootingIdentity management (Microsoft Entra ID, Okta, JumpCloud)Mobile Device Management (Intune, JAMF)Firewalls (SonicWALL, Fortinet, Sophos)Network infrastructure (HP / Aruba, Cisco)VLAN configuration and routingSecurity tools and MDR / SIEM platformsWindows Server 2019 / 2022Required Skills : Expert-level Active Directory troubleshootingStrong experience with identity management platformsProficiency with multiple firewall platformsAdvanced networking knowledge (HP / Aruba, Cisco)MDM platform administrationCloud services support (M365, Azure, AWS)Excellent written and verbal communication Strong time management abilities Organized and detail-oriented Project coordination experienceDesired Certifications : Microsoft 365 Certified : Enterprise Administrator ExpertAWS Certified Cloud Practitioner or higherCisco CCNACompTIA Security Relevant firewall certifications (NSE, SNSA)Requirements : 5 years technical support experienceStrong incident management abilitiesRotating on-call shiftsExcellent documentation skills
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