IT Systems Technician

CMIT Solutions is seeking 10 years experienced Technology Engineer to work directly with a motivated team managing and maintaining the IT infrastructure of many businesses throughout our local area.

Your contribution will be greatly appreciated at CMIT. We offer a family oriented, collaborative work environment, where you will work directly with our team of local and national IT Support Engineers to run the IT Department of many businesses throughout the Treasure Valley.

This is a position that rewards your experienced IT Technician skills and abilities. Our ideal candidate will be interested in a long-term growth opportunity helping small and mid-sized businesses in the community.

CMIT Solutions, here in the Treasure Valley, is a 9-year-old managed service provider, focused on serving small to medium size businesses in our local area. Check out our website at www.cmitsolutions.com/meridian. We believe in a foundation based upon character and integrity, in passionate commitment to our clients, dedication to continuous personal and professional growth, devotion to the family and community, and to doing our work with a spirit of fun and sense of humor. Come help us grow!

Job Responsibilities:

• Diagnose, research, and troubleshoot computer system issues, including operating systems, H/W and S/W, networking, VPN, connectivity, server, and other network devices/peripherals, both remotely and onsite.
• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, servers, backup systems, and miscellaneous devices.
• Diagnose, research, and troubleshoot on-prem and cloud based Servers, including operating systems, H/W and S/W, networking, VPN, connectivity, and other network devices/peripherals, both remotely and onsite.
• Maintain and support business applications including the Microsoft 365 environment
• Provide on-call emergency services after business hours, holidays and weekends as required.
• Respond promptly and professionally to alerts and end-user IT issues
• Monitor and update Service Desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
• Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
• Responsible for meeting Client Service SLA goals.
• Mentor other technicians and provide correction where necessary
• Other duties as assigned

Benefits:

· Salary based on experience and competencies, plus benefits including medical, vacation time, and a bonus program.

· Accruable 15 days PTO; 7 paid holidays and 2 floating holidays

· Business provided vehicles

· Ongoing training opportunities

Qualifications:
· Bachelor’s Degree in IT or related technical field preferred but not required

· 5 years of IT related technical experience

· MSCE/MCP/MCTS certification is a plus but not required

· A , Network , Security certification preferred but not required if work experience is comparable (skills assessment review)

· Must have good communication and people skills

· An advanced level of understanding of relevant technologies, solutions, troubleshooting and support

· Strong knowledge of implementing and configuring business class networks

· Strong at 3rd party hardware and software troubleshooting

· Strong knowledge of networking (i.e.) TCP/IP, NAT, DHCP, DNS, VPN, OSI model

· VPN infrastructure design and administration (PTP, client based, Encrypted, IPsec)

· Strong knowledge of Microsoft Windows 10/11 Operating Systems

· Strong knowledge of Microsoft Office Products (Current versions especially)

· Experience working with Microsoft Windows Server 2016/2019; Exchange Server 2016

· Strong knowledge of Remote Management Systems/Software/Agents

· Strong knowledge of virtualization technologies from host to virtualized machine management and administration (Hyper-V; VMWare; Citrix Xen, Azure)

· Experience with onsite/offsite backup configurations as well as data restorations; Experience with SAN and NAS backup environments

· Strong knowledge of configuring Microsoft Outlook – RPC over HTTP, POP/IMAP, Exchange relay, M365

· Experience working with DNS troubleshooting; A, MX, CNAME record management and troubleshooting

· Strong knowledge of setting up and configuring wireless networks (RADIUS and AD management sign-on; Various WAP security protocols; Wireless management systems)

· Strong Knowledge of setting up and configuring printers in a network environment (Print Server management; LDAP integration; Remote access security and administration; user login scripting)

· Strong Knowledge of installing and configuring Enterprise level antivirus software

· Basic Knowledge of centralized mobile device management

· Basic Knowledge of Microsoft SharePoint

· Basic Knowledge of HTML, PHP, ASP

· Ability to work independently and efficiently manage time

· Ability to work with team members and provide leadership on projects and client onboarding

· Excellent written and verbal communication skills

· Ability to maintain professional communication skills.

· Ability to multi-task, work under pressure, and handle interruptions.

· Ability to communicate effectively and interact with diverse personalities.

· Self-motivated; dependable; passionate about technology

· Enthusiasm for working in a team environment and a desire to help our customers grow their businesses by serving their IT needs

PHYSICAL DEMANDS: The employee must occasionally lift and/or move up to 30 pounds. The employee may have to sit at a computer for long periods of time. (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.)

Job Type: Full-time

Pay: $65,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: In person

Salary : $65,000 - $95,000