IT Help Desk Support Level 1

Job Overview
We are seeking a dedicated Helpdesk Support professional to join our IT team. This role is essential in providing technical assistance and support to our users, ensuring smooth operation of IT infrastructure. The ideal candidate will possess strong customer service skills and a solid understanding of various operating systems and network protocols.

Duties

• Provide first-level technical support for hardware and software issues related to desktop computers, laptops, servers, and peripherals.
• Analyze and troubleshoot problems with operating systems including Windows, Mac OS, and Linux.
• Assist users in configuring VPN connections and resolving connectivity issues.
• Support the management of Group Policy Objects (GPO) to ensure proper user access and security settings.
• Monitor and maintain network devices, ensuring optimal performance.
• Document issues and resolutions in the helpdesk ticketing system for future reference.
• Collaborate with IT teams to improve IT infrastructure and implement best practices for customer service.
• Conduct routine maintenance on computer hardware and assist in upgrades as necessary.
• Provide on-site technical support when necessary

Qualifications

• Proven experience in a helpdesk or technical support role with a focus on customer service.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Familiarity with networking concepts including TCP/IP protocols.
• Experience with Linux operating systems is a plus.
• Ability to analyze problems effectively and provide solutions in a timely manner.
• Excellent communication skills, both verbal and written, to assist users clearly and effectively.
• A proactive approach to learning new technologies and improving existing processes.
• Must be able to lift 50lbs
• Must possess a valid driver's license, have reliable transportation, a quiet home space to work in, and a clean driving record and background

Join our team to make a difference in providing exceptional IT support while enhancing your skills in a dynamic environment!

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Help desk: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• CompTIA A (Preferred)
• Driver's License (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Columbia, MD 21046 (Required)

Ability to Relocate:

• Columbia, MD 21046: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Columbia, MD 21046

Salary : $40,000