What are the responsibilities and job description for the Union 537 Service Supervisor position at CMNE?
Corporate Mechanical of New England, LLC is a well-established company that has set the standards for exceptional quality, on-time service, and wrapped itself in friendly customer service in the. Corporate Mechanical has proven itself as a place to provide career opportunities for an individual to master their craft, earn competitive wages, and to make an impact in the lives of our employees, customers, and community.
While working for us expect to work in an environment that is employee centric or in other words employee focused and most of all where your hard work is appreciated, recognized, and rewarded. The success of the company and your future is directly impacted by your daily contributions. If you are looking to be a part of something more than just a job – Make the move, apply today!
Corporate Mechanical of New England, LLC has been waiting for you!
The Service Supervisor is responsible for developing a team that will effectively and profitably handle customer requests for service and grow the service agreement portfolio to plan levels. This service supervisor will develop his / her team to be productive in the field by standardizing processes in the department and focusing on customer and employee satisfaction.
This position plays an integral role in the profitable execution of sold service work for the service group. To that end, he / she will work with sales and management to estimate and propose service work that lines up with the company vision and financial objectives.
This position will assist in managing the labor load for the service department and manage how to deploy, execute and manage our service base efficiently. This individual seeks new, safe and effective methods to grow our service department.
The end result is a team-oriented, customer satisfaction driven, profitable service department.
General Duties and responsibilities:
- Insure service team schedules and executes contractual obligations
- Evaluate and plan labor requirements in order to meet plan
- Mentor and develop apprentice and journeymen technicians
- Assist service coordinator when necessary in prioritizing reactive calls
- Help plan new service agreements to insure scope is executed
- Assist sales in estimating service agreements and quoted work.
- Follow-up with customers on delinquent accounts.
- Work with supervisor to focus group on standard service processes
- Assist in customer Q/A process
- Work with supervisor to meet financial goals of department
- Maintain customer satisfaction to plan levels
- Maintain employee satisfaction through informal team meetings
- Responsible for keeping service team members current in safety training and necessary certification.
- Special tasks as assigned by supervisor
- Be an active member in good standing of United Association local 537 Boston
- The role is 50% supervisory. The remaining time will be spent performing Service Technician tasks. As more technicians are hired, the supervisory workload will increase the technician responsibilities will decrease.
About Corporate Mechanical of New England:
Corporate Mechanical of New England, a subsidiary of Arden Building Companies, specializes in the design, construction, and maintenance of mechanical HVAC and plumbing systems for commercial buildings throughout the Boston area. Our comprehensive skill sets cover a wide range of services, including mechanical, electrical, and fire protection construction, service, maintenance, and building automation. With our extensive experience and talented teams, we provide the utmost level of quality and solutions for the demands of today’s complex building systems. We are New England’s premier mechanical contractor.
Arden Building Companies, LLC is an equal opportunity employer and does not discriminate based on race, color, gender identity, sexual orientation, national origin, age, disability, genetic information, religion, martial or partnership status, parental status, military service, or any legally protected characteristics. All our employees share the responsibility for supporting our policies for a harassment-free and drug-free workplace.
All offers of employment are contingent upon a criminal background check, driving record, and a 5-panel drug screen, satisfactory to Arden Building Companies, LLC policies.
