Customer Care Representative

Role and ResponsibilitiesCMSP LLC is seeking a Customer Service Representative with experience in aerospace and/or rubber manufacturing industries.

Summary:

Act as the primary commercial company contact with customers. Review customer and supplier contracts. Manage order scheduling and document control.

Duties and Responsibilities include the following:

· Review and analyze purchase orders and contracts for contractual requirements, obligations, customer flow downs and stipulations.

· Recommend customer and supplier contract provisions and amendments.

· Negotiate contract terms, conditions and payment structures.

· Ensure federal, state and local legal requirement compliance and company policies are followed.

· Maintain document control in print and digital format.

· Print & distribute controlled documents.

· Maintain confidentiality regarding sensitive information and documents.

· Maintain record retention timelines.

· Respond to various customer emails and phone calls to manage orders and enquiries.

· Upon receipt of orders, gather the information necessary to prepare a quotation, which includes pricing, production lead time and terms and conditions.

· Deliver quotations to customers, follow up, track and report customer service performance metrics.

· Receive, review, and enter purchase orders into the MRP system, and distribute job travelers to appropriate personnel.

· Prepare shipping documents including pack slips, certifications, test reports, labels ensuring accuracy.

· Daily notification of customer shipments to customers with tracking information.

· Track and reconcile customer score cards.

· Monitor and actively manage customer portals.

Skills:

· Maintain confidentiality with customer, supplier and company information.

· Account management of customer accounts including customer contact, communication, positive, respectful, and professional communication at all times.

· Excellent written and verbal communication skills.

· Time-management skills.

· Ability to perform under pressure.

· Excellent computer skills, including Excel, Outlook, Word, and manufacturing MRP experience.

· Attention to detail.

· Interpersonal and customer service skills.

· Analytical and problem-solving skills to diagnose problems and recommend effective solutions.

· Multitasking and organizational skills.

· Teamwork skills to collaborate with representatives and coworkers in other departments.

Education/Experience:

· Previous relevant work experience.

· Aerospace, DOD, Government contracts experience preferred.

· ITAR, AS9100, ISO9001, NIST 800-171 experience preferred.

Bachelor’s degree, Engineering or business preferred.

Job Type: Full-time

Pay: $27.99 - $28.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Morning shift

Work Location: In person

Salary : $28 - $28