What are the responsibilities and job description for the Manager, Area Service - Richmond, VA position at cmsu?
This role supports the NE with the ideal candidate residing in or near Richmond, VA.
- Effectively manage Area expense goals and objectives. Know the competition; implement effective strategies and tactics in the marketplace to achieve revenue and margin objectives.
- Establish and maintain effective relationships with customers. Develop and maintain customer satisfaction through personal contact and prompt resolution of service problems. Communicate unresolved/escalating problems to Zone Service Manager and/or other appropriate personnel.
- Aggressively sell Service contracts, negotiate in tough situations to win business and maintain Area and Zone objectives. Manage contract compliance and is up-to-date on the applicable Federal, State and Local laws, including Regulatory laws.
- Build and coach effective local customer teams; let people be responsible for their work; share ownership and visibility; define success in terms of the whole team.
- Coach Customer Engineers to effectively deliver customer solutions.
- Determine Area technical training requirements and implement plans to achieve customer satisfaction and technical competence.
- Plan for the acquisition and effective utilization of company assets (e.g., tools, test equipment, automobiles, and facilities).
- Team with Sales personnel to win business and resolve customer issues. Provide Sales support such as lead referral; provide input into RFP responses.
- Ensures that the requirements of compliance and safety programs are completed on a timely basis including CMSU policies, procedures, environmental, safety and health laws.
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