What are the responsibilities and job description for the IT Instructional Designer position at CMT Services Inc?
Job Description
Job Description
Salary :
Position Summary : CMT Services, Inc. is seeking an IT Instructional Designer to support enterprise projects and other legacy technology replacement initiatives for our Montgomery County, MD Government customer.
The work requires expertise in creating graphics, videos, training curricula, communications, process flows, documentation, and other related materials. This position also requires the ability to quickly learn new applications, processes, and system-based steps to effectively create content and other educational materials in a clear format according to user role(s). Further, consultants will partner with the Change Management team and other business partners to develop and facilitate training courses that minimize employee resistance and maximize employee understanding and engagement
This is a HYBRID position with on-site work being performed in a Montgomery County Government facility located at 27 Courthouse Square, Rockville, MD 20850. Duration is one year with the likelihood of extension.
Responsibilities :
- Develop subject matter expertise in specific functional areas to support effective communications, training, and organizational realignment.
- Assist with developing training plans and schedules and manage the ongoing technology training program based on organizational needs.
- Assist with evaluating new training opportunities with vendors and managing vendor relationships.
- Create visually clear and impactful business process documentation and demonstrate system functionality to various user levels.
- Collaborate with functional subject matter experts to design strategic communications, internal marketing, and training materials.
- Create quick start guides, job aids and other training materials as needed.
- Conduct formal and informal presentations to help raise awareness and / or build foundational knowledge of key concepts in advance of systems training.
- Manage stakeholder expectations and encourage positive behaviors in response to operational and organizational change.
- Assess operational and organization needs through interviews, surveys, and focus groups to identify gaps and align related strategic initiatives to the County Executives objectives and mission.
- Create system-based training material using Camtasia, Adobe Captivate, and other tools as assigned.
- Develop organizational metrics to baseline and measure success over time in conjunction with stakeholders.
- Establish strong and credible relationships with management and employees to successfully build trust, collaboration and integrity.
- Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development.
- Responsible for training coordination and administration including scheduling, managing course information in the LMS, tracking and updating attendance, and more.
Required :
