ADA Manager - Philadelphia, PA.

Every day at CMTS, we undertake impactful infrastructure projects that positively impact lives and communities. CMTS has 40-years of extensive industry experience, which ensures a strong foundation for ongoing success. Our company values employees by fostering a culture of learning, personal development, and well-being. We prioritize work-life balance and ethical business practices and engage with our community through employee-driven initiatives. Join us on our journey of growth and success! 

We are currently seeking a highly motivated ADA Manager located in Philadelphia, PA.

Overview:

The Manager is responsible to administer and implement the Airport’s Access and Accessibility Program to ensure PHL is in continual compliance with the Act. The Manager will also develop and facilitate new initiatives that will improve the guest experience for everyone who accesses the Airport.

Education:

• Bachelors degree in Public Administration, Aviation Management, Disability Studies, or a related field preferred

Required Qualifications:
In order to become a candidate, you must possess the following skills and abilities:

• Minimum five (5) years’ experience in a similar role
• Thorough knowledge of the Americans with Disabilities Act (ADA) of 1990, and the Federal Aviation Administration’s (FAA) Advisory Circular 150/5360-14A
• Understanding of federal, state, and local government regulations and policies, including knowledge of the ADA Act and other laws addressing the rights of people with disabilities.
• Demonstrate extensive experience with a broad range of disabilities.
• Demonstrate extensive experience with contracts & negotiations

Responsibilities:

• Coordinate the Airport’s efforts to comply with and carry out its responsibilities under the Act, including investigation of any complaint communicated to the Airport alleging the denial of access to a service or program based on disability
• Ensure equal access to all customers and employees who use passenger-facing Airport facilities, programs, or services
• Provide oversight of PHL’s compliance activities including the timely responsiveness to all inquiries, comments, or complaints concerning the Airport’s efforts to provide ADA services and retain records for all communications.
• Complete an airport-wide self-assessment to determine if its passenger-facing facilities, services, policies and practices are accessible to people with disabilities as required by state and federal laws. The self-assessment will be performed every three years.  Prioritize issues and develop cost assessment of related corrective measures.
• Ability to advance various alternative formats and alternative technologies that enable people with disabilities to communicate and participate in programs, activities and services available at PHL.
• Promote the Airport’s programs to comply with and exceed guest expectations regarding accessibility.
• Implement an external committee to educate community leaders and gather constructive feedback from travelers about PHL’s ADA initiatives and to address common complaints to improve the overall guest experience for everyone.
• Demonstrate the skills and training necessary to negotiate and mediate on behalf of PHL to anyone who submits a grievance.
• Proactively work with the Airport, tenants, contractors and concessionaires when necessary to identify and implement a mutually agreed upon resolution when the facility is noncompliant and/or upon receipt of a completed grievance form.  
• Influence all stakeholders by continually working to expand new ADA initiatives representing the broad spectrum of disabilities to increase guest satisfaction.
• Continually monitor the facility in-person to document any issues that arise and act on findings appropriately.
• Interact with and guide Department of Aviation units, stakeholders, and tenants who renovate and/or build passenger-facing programs and services for ADA compliancy.
• Ensure required FAA signs regarding the ADA Act and Department of Aviation’s contact information are accessible to passengers and employees.
• Maintain and update PHL’s website content to ensure accuracy.
• Coordinate and communicate with the City of Philadelphia’s Office of People with Disabilities on city-wide initiatives.

Salary:

DOE

Bonus Pay:

A bonus may be granted to employees depending on individual performance, employee utilization, attendance, tenure, and furtherance of other non-financial corporate goals; bonus opportunities are available at management’s discretion.

CMTS LLC offers 100% company-paid medical, dental, vision, 401k, life, and long-term disability insurance coverage for employees.

CMTS, LLC is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, pregnancy, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.