What are the responsibilities and job description for the Front Desk Patient Receptionist position at CMU Health?
GENERAL STATEMENT OF DUTIES:
The Front Desk Receptionist/Check-In Associate has responsibility for the functions of receiving and directing patients/visitors to appropriate locations, scheduling visits, recording insurance, demographic and consent into the Epic system, while exhibiting a friendly and helpful affect towards parties within and outside the corporation.
ESSENTIAL FUNCTIONS:
- Patient Reception
- Patient Registration
- Chart Preparation
- Answering incoming phone calls
- Greet and direct patients while serving in a general capacity of “information assistance”
- Schedule appointments using protocol established within the department
- Telephone Encounters – Information collected and routed to appropriate receiver
- Collection of co-pays, prior balances and posting of such collections
- Information Gathering: Ensure accurate charting of demographics, insurance coverage, consents and additional data as needed.
QUALIFICATIONS
- Education: Minimum of high school degree
- Proficient in the use of computers, word-processing and scheduling software or ability to learn applicable software.
- Demonstrated experience in a customer service role.
- Proficient written and verbal communication skills with multicultural sensitivity.
- Medical background preferred
Salary : $14 - $18
