What are the responsibilities and job description for the IT Technician position at CMU now known as Pathways Forward?
Job Opportunity: IT Technician – Support
Location: CMU now known as Pathways Forward
1100 S. Cameron Street Harrisburg, PA 17104
Job Type: Full-time, Management, In-office
Pay: $45,000-$55,000 annually
Expected Hours: 37.5 per week
Schedule: Monday to Friday, Day Shift
Overview:
Pathways Forward is seeking a skilled and motivated IT Support Specialist to join our team. This confidential management position plays a key role in supporting and maintaining our IT infrastructure, including staff onboarding, helpdesk support, and website/social media management. If you are passionate about technology and want to contribute to a forward-thinking organization, we encourage you to apply!
What We Offer:
- Purpose-Driven Work: Be part of a team dedicated to positive change and meaningful impact.
- Flexibility: We value your work/life balance and work with you to accommodate your needs.
- Generous Paid Time Off: Enjoy 10 paid holidays, 4 personal days, vacation, and sick leave that increase with years of service. Celebrate your birthday with a paid day off after probation!
- Comprehensive Benefits Package: Medical, prescription, dental, vision, retirement plan, life insurance, and short-term disability coverage. Additional starting salary incentives available for Master’s degrees and bilingual/ASL skills.
- Student Loan Forgiveness: Qualify for student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
- Supportive Team Environment: Join a mission-driven team committed to exceptional collaboration and support.
Responsibilities may include:
- New staff onboarding support including profile creation, workstation setup and training.
- Staff ID badge system management including badge issuance and lifecycle duties
- Level I Helpdesk support to Agency and County staff, escalating as required.
- Primary maintenance of Agency websites and social media presence, including routine site maintenance, content creation and limited graphic design.
- Provide basic network security incident response, escalating as needed.
- Responsible for iPhone requisitioning through Apple Device Enrollment Program, lifecycle maintenance and troubleshooting via VMware AirWatch.
- Provide backup support for IT department staff as needed.
- Other duties as assigned by Supervisor.
- IT inventory duties including lifecycle management, acquisition, and placement of new equipment.
Qualifications:
- Proficiency with Office 365 applications required. Proficiency with Microsoft Windows domain administration, Windows Server 2019 & VMware administration preferred.
- Two years of work experience involving IT support or equivalent.
- This is a confidential management position and not eligible for bargaining unit status.
- Accessibility to a reliable vehicle is necessary.
- Act 33 and 34 Clearances required.
We look forward to hearing from you!
Pathways Forward is an equal opportunity employer. Employment decisions, including all hiring decisions, are made without regard to race, color, religion/creed, sex, national origin, ancestry, age, pregnancy, non-job-related disability, veteran status, possession of a General Education Development Certificate as compared to a high school diploma, or any trait protected by applicable federal, state, or local laws. We strive to hire the hardest working and most qualified individual.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $45,000 - $55,000