What are the responsibilities and job description for the Senior Manager, Signals and Communication – Standards and Help Desk Job at CN360 position at CN360?

Hiring Salary Range : 127,000.00 - 167,000.00

This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible for an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB), and other perks.

At CN, every day brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely ― helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Senior Manager, Signals and Communication – Standards and Help Desk is responsible for overseeing the standards of all regions including documentation and expiration of testing and installation processes. The role is accountable for overseeing and handling the advanced monitoring systems and operational efficiency of the system call desks. The incumbent leads the department responsible for governing all Signals and Communications (S&C) maintenance, installation for the field, back office, General Instructions (GI), and federal testing at set intervals. The role requires following codes of practices and reviews of documentation to ensure CN’s full compliance in the United States (U.S.) and Canada.

Main Responsibilities

S&C Standards

Oversee priority items and provide vision and guidance for the task
Execute final approval of work completed before it is communicated to the Chief Engineer
Connect with related CN stakeholders to efficiently remove roadblocks and understand certain action items
Work with Information and Technology (I&T) for changes to or issues in Signals and Communications Inspection System (SCIS)
Handle S&C costs related to material, quality, and processes by collaborating with vendors
Handle all changes required in engineering technologies enhancements
Secure funding from special capital portfolio for S&C, resolve budget allocation, and forecasting for vendors to provide equipment delivery on time for high-level projects
Ensure all documentation and installation practices are created in compliance under Transport Canada (TC) and Federal Railway Association (FRA) regulations

Call Desk

Facilitate the procurement of monitoring systems and the future development of new systems

Enhance the operation efficiency of all Call Desks while ensuring accuracy and standards are maintained

Collaborate with Transportation and Train Control teams on any changes involving control and monitoring systems

Lead teams of unionized and management in multiple locations

Ensure teams have adequate training and development plans and ensure regular audits are completed to evaluate quality of work

Vendor Management

Act as the Subject Matter Expert (SME) for supply management regarding purchases, equipment selection, and related negotiations

Conduct follow-through for quality control and process standards, along with lead-time issues and deviations from standards

Participate in meetings for open and project management issues

Represent S&C in the Safety Community at CN

Provide high-level recommendations on safety with S&C matters to improve liability and reduce failures

Assess safety risks on CN lines related to S&C

Evaluate risks found in the “root cause investigation report” regarding critical failure during significant incidents before it is published

Present team recommendations from investigation report to important CN safety stakeholders

Collaborate with the Public Works and Legal departments after accidents

Stay abreast of government standards and regulation changes from a S&C perspective

Working Conditions

The role is performed in a combination of office and outdoor environments with various conditions with a regular workweek from Monday to Friday. The role requires travel (up to 35%) in Canada and U.S. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress.

Requirements

Experience

10 years of railroad experience

Between 5 to 7 years of relevant experience

Broad set of experiences at CN

Managerial experience

Experience building collaborative relationships with CN stakeholders

Experience in the railway field

Education / Certification / Designation

Bachelor’s Degree in Electrical, Electronic or Computer Engineering or Engineering

Certified in the United States Operating Rules (USOR) or Canadian Rail Operating Rules (CROR)

Master’s Degree in Engineering, Technology, Project Management, or related field

Any designation for these above would be considered an asset

Competencies

Demonstrates agility and drives change

Sets direction and inspires others

Communicates with impact

Delegates and empowers others to create accountability

Collaborates with others and shares information

Identifies needs and solves problems to create value for all stakeholders

Technical Skills / Knowledge

Strong computer skills including Microsoft Office PowerPoint and Systems, Applications, and Products (SAP)

Knowledge of budgets, metrics, and Key Performance Indicators (KPIs)

Knowledge of TC and FRA regulations

Knowledge of CN General Instructions and Signals and Communications Practices (SCPs)

Knowledge of signal systems infrastructure and related safety appliances, S&C project management, applicable regulatory signal systems, GIs, railway S&C standards, specifications, and procedures

About CN

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability, and our customers, providing operational and supply chain excellence to deliver results.

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