War Hazard Recovery Representative

Individual contributor responsible for working within a team for the overall management of War Hazard Submissions to the Department of Labor.

Under general management direction, works within assigned limits of authority involving cases that require a moderate degree of technical knowledge, as well as coordination with multiple business partners. May have regional, industry segment or company-wide scope of responsibility within the area of specialty.

• Manages moderate work within team preparing War Hazard Claims.
• Work with a team to strategically flow between multiple tasks to meet submission and filing expectations.
• Manage data integrity in both Claim Center and spreadsheets.
• Assemble War Hazard filings, working with internal business partners in DBA to timely prepare filings for the War Hazard team to submit to the Department of Labor.
• Locate and use appropriate sources of information to support War Hazard Submissions.
• Maintain documentation with a high level of efficiency and quality.
• Handles subrogation of low complexity, commercial claims with recovery potential by taking appropriate steps to secure evidence needed to investigate third party liability, ensuring accuracy and completeness of information and recording and processing reimbursements associated with the loss, damage or injury.
• Maintains current inventory of recovery opportunities by effectively managing diaries, maintaining accurate and timely claims file documentation, utilizing metrics and analytics, and escalating issues as needed.
• Contributes to customer satisfaction by interacting professionally and effectively with insureds, claimants, and third party entities to ensure quality and cycle time standards are met, providing regular, timely updates and responding promptly to inquiries and requests for information.
• Works with appropriate internal and external partners, suppliers and experts by identifying and effectively collaborating with necessary resources to facilitate recoveries of paid claims.
• Gathers information internally and from third parties by learning and utilizing various investigation and research methods.
• Prepares verbal and written correspondence to insureds, claimants, vendors and responsible parties.
• Contributes to expense management by timely and accurately resolving recovery opportunities, selecting and actively overseeing appropriate resources, and delivering high quality, timely service.
• Achieves quality standards on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper file documentation and securing appropriate recoveries from responsible parties.
• Maintains compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
• May assist in onboarding new hires and works on special projects as needed.

• Developing basic knowledge of the commercial insurance industry, products and recovery practices.
• Good interpersonal skills including verbal and written communication with the ability to provide exceptional customer service.
• Ability to develop collaborative business relationships with both internal and external work partners.
• Able to exercise independent judgement, solve basic problems and make sound business decisions.
• Analytical mindset with critical thinking skills.
• Strong work ethic, with demonstrated time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced, collaborative environment at high levels of productivity.
• Knowledge of Microsoft Office Suite and ability to learn business-related software.
• Adaptable to a changing environment
• Ability to value diverse opinions and ideas

• High school Diploma required. Associates or Bachelor's Degree preferred.
• Typically a minimum one to three subrogation/underlying claim experience.
• Prior claims handling, recovery or business experience in the insurance industry and/or customer service is preferred.
• Prior experience with basic negotiations is a plus