What are the responsibilities and job description for the Customer Service Rep position at CNA National Warranty?
Essential Duties and Responsibilities
- Provide excellent customer service by interacting with internal and external customers in a professional, courteous and ethical manner.
- Process and generate check payments.
- Process and complete credit card payments and calls.
- Answer incoming calls and queue calls as needed.
- Process and complete stop payments and reissues.
- Complies with established operations policies, guidelines, procedures and practices
- Meets individual and team targets for phone and performance KPI’s
- Work in a team environment.
Qualifications:
One to two years of related customer service experience. Experience in inbound call transactional work desired. Experience within a dealership or related to the vehicle service contract industry preferred.
Education
High School diploma or equivalent
Special Qualifications
- Possess a strong customer orientation and the ability to build relationships of trust and mutual respect with internal and external customers and team members
- Possess analytical skills to grasp simple to mildly complex situations with changing circumstances for well-reasoned solutions that balance risk
- Customer service techniques
- A strong work ethic and time management skills in order to handle activity load and meet KPI’s
- Proficient computer navigation skills using a variety of software including Microsoft Office Suite
