What are the responsibilities and job description for the training and implementation manager position at CNA Search?
We are hiring for a Growing Tech Company in Atlanta. You will be a hands on leader over a team of 30 . Must live in Atlanta work onsite 3 days a week
Description Summary: Responsible for oversight of software implementation, training, and support for web-based hospitality-specific time and attendance tool. This team is responsible for setting up and maintaining customer specific policies and time calculation data gathered from the customer, and for monitoring data integrity and reporting information on a regular basis, either through the efforts of the team leadership or the staff.
This position manages all tasks and positions assigned to this department. This includes initiating recruiting, training and development, performance management, corrective action, motivation, task oversight and if necessary, termination of employment in conjunction with Human Resources. Confidentiality is a must with internal matters as well with Customer data. Create annual labor budget plans and submit them for approval by the stated due date for the following year. Develop, automate, and improve processes and standards to increase productivity, efficiency, and availability of information for the entire team to access as needed. Offer the LM Training & implementation team and the support team daily assistance with process questions relating to the implementation and support of the product. Understand customer implementations and status from beginning to completion to ensure on-time delivery of products. Communicate with management challenges and obstacles that need improved to achieve success.
Salary : $120,000 - $140,000