What are the responsibilities and job description for the Complex Claims Director - Financial Lines-Management and Professional Liability position at CNA?

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This Managing Director leads a severity team of five senior level claim professionals that directly handle the highest exposure claims in CNA's Financial Lines unit across the Management & Professional Liability portfolio, with an emphasis on Public and Private D&O, Fiduciary, Financial Institutions D&O and E&O and Transactional Liability. This critical people leading role ensures the effective execution of claims handling practices and leads ongoing efforts to drive operational initiatives and continuous improvement. Accountable for the overall quality, customer service delivery and productivity of the team.

JOB DESCRIPTION :

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

Leads and directs the work activities and has full management responsibility for the performance of the severity team. Exercises full management authority, including performance reviews, pay decisions, recruitment, and other personnel actions.
Oversees the most complex investigations of claims, liability and damages and determines claim strategy, including if a claim should be settled or litigated. Actively leverages data and analytics to develop and direct the execution of litigation management and resolution strategies.
Develops and maintains collaborative working relationships with internal and external business partners including Underwriting, Actuary, Operations and Risk Control and regularly shares claims outcomes, trends, legal developments and other relevant business updates.
Responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions, and developing capabilities.
Ensures quality by assuring compliance with best practices, and developing and delivering training as needed.

May perform additional duties as assigned.

Reporting Relationship

AVP or above

Skills, Knowledge & Abilities

Senior level knowledge of the theories, principles, practices and procedures of claim and litigation management within an insurance organization.

Excellent technical and product specific expertise, including in the areas of Public and Private D&O, Investment Advisor E&O / D&O, Insurance Company Professional Liability, Transactional Liability, Fiduciary and Employment Practices Liability claims. Demonstrated skill in resolution and knowledge of insurance and claims principles, practices and procedures.

Excellent verbal and written communication and presentation skills.

Excellent negotiation, consultative and facilitation skills with the ability to effectively interact with all internal and external business partners.

Ability to exercise independent judgment, and to work with and maintain confidential and sensitive information.

Excellent analytical and problem solving skills, and senior level skill in managing ambiguous situations and issues.

Creativity in resolving unique and challenging business problems

Acts with a sense of urgency to advance priorities of the organization.

Helps other to excel through collaboration and building strong relationships.

Raises expectations of self and others by continuously learning and broadening industry and technical skills.

Strong management skills with the ability to coach, mentor and develop subordinate staff.

Independent judgment and ability to effectively manage internal and external business relationships.

Proven ability to take a proactive long-term view of business goals and objectives in order to achieve strategic business results.

Knowledge of Microsoft Office Suite and other business-related software.

Value driven to provide superior solutions to internal and / or external customers.

Education & Experience

Bachelor's degree with JD preferred or equivalent experience.

Typically a minimum of ten years of claims or legal experience and a minimum of 5 years of management experience and a proven track record of positive results.

LI-CP1

LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Maryland, New York and Washington, the national base pay range for this job level is $87,000 to $178,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, please visit cnabenefits.com.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

Salary : $87,000 - $178,000

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Complex Claims Director - Financial Lines-Management and Professional Liability

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