What are the responsibilities and job description for the Operations Assistant position at CNB Bank and Trust, N.A.?
MAJOR RESPONSIBILITIES:
- Learn to handle telephone and email inquiries related to customer accounts, providing detailed assistance to customers and Bank personnel regarding account status, bank statements, charges, interest payments, and other account-related queries.
- Responsible for safeguarding the confidentiality of customer account information and adhering to established policies and procedures when handling inquiries and requests.
- Learn foundational knowledge of the Bank's products and services to effectively refer customers and prospects to branch personnel.
- Learn customer service standards to elevate the overall customer experience.
- Learn Deposit Services tasks
- Learn processing various types of captured work, including Teller, Merchant, MJM, Lockbox and Mobile capture.
- Receiving and processing incoming and outgoing return items
- Process Wire Transfers
- Reconcile related General Ledger accounts
- Non-Posted item processing
- Return items
- Learn to process daily statements and transactions for repurchase agreements
- Learn to process and mail monthly statements
- Other duties as assigned
ABILITIES REQUIRED:
- Able to handle multiple responsibilities and prioritize tasks for oneself
- Good math, typing, telephone, PC, and mechanical skills
- Accurate keyboarding skills; working knowledge of Microsoft Word and Excel
- Detail oriented and able to work without constant monitoring
- Quick learner
- High school diploma or GED required plus one to three months related experience and/or training; or equivalent combination of education and experience
WORK SCHEDULE: This full-time position is scheduled for approximately 37-40 hours per week. A typical schedule would be M-F, 8:00AM – 4:30PM, with one night a week until 6:00PM on a rotating basis. Schedule subject to change, including possible Saturday hours, based on the needs of processing.
Full time opportunities include the following benefits:
Medical, Dental, Vision insurance, Paid holidays, Paid Time Off, Eligible to participate in 401(k) plan
