What are the responsibilities and job description for the CNB Bank Customer Service Representative position at CNB Bank?
About Us
CNB Bank is a leading financial institution committed to providing exceptional customer service and innovative banking solutions.
Job Description
We are seeking highly motivated and customer-focused individuals to join our team as Universal Associates. This role involves providing specialized banking experiences, recommending solutions for clients' needs, and embodying our bank's philosophy: See It, Own It, Solve It, and Find a Way to Say Yes.
Responsibilities
- Provide enhanced client service by enthusiastically greeting clients, engaging in conversations, and serving them throughout the lobby.
- Maintain a positive approach in managing change and demonstrate excellent communication skills through effective conversations and collaboration.
- Explore and educate clients on alternative digital channels of delivery, products, and services.
- Perform accurate transactions, account maintenance, and consumer lending at a high level, enforcing associate policies, procedures, and client service standards.
- Pursue professional development opportunities, including four levels of universal associate training and annual job-specific training assignments.
Requirements
- A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
- A background screening will be conducted.
- Obligation to obtain a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
- Ability to read, comprehend, and interpret documents, possessing professional communication and interpersonal skills.
- Proficiency in utilizing telephone systems and demonstrating good digital literacy, including email, internet, and intranet use.
- Capacity to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401K with company match and profit-sharing program
- Paid Time Off and Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity, & Pet)
- Employee Assistance Program
- Employee Health and Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards and Recognition Programs
Compensation
The estimated salary for this position is $45,000 - $60,000 per year, depending on experience and qualifications.
Salary : $45,000 - $60,000
