Universal Associate, Full-Time

**Job Type:**
Full-time

**Universal Associates** are hardworking, self-motivated individuals with positive attitudes who provide a specialized banking experience and are empowered to recommend solutions for individual client's needs. They follow the bank's philosophy: See It, Own It, Solve It and Find a Way to Say Yes.

**Provide Enhanced Client Service:

• Enthusiastically greet clients and engage in conversation.
• Move throughout the lobby to interact with clients and serve them.
• Be a standout colleague and chief educator who has engaging conversations with clients to uncover opportunities for product and service recommendations.
• Grow new business and drive referrals to branch colleagues and product specialists to support broader financial needs of clients.
• Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction.

**Focus on Accuracy and Attention to Detail:

• Perform accurate transactions, maintenance for clients, account opening and consumer lending at a high level.
• Enforce associate policies, procedures, and client service standards.

**Foster Our Culture:

• Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration.
• Be the source of outstanding client and employee experiences.
• Seek opportunities to support volunteerism in the local community's awareness events, increase the bank's outreach, and develop new business.

**Promote Digital Awareness:

• Explore and educate clients on alternative digital channels of delivery, products, and services.
• Accept and demonstrate advancements in banking technology and internal applications.

**Requirements:**

**Qualifications, Education, and Experience:

• To perform this job successfully, we ask an individual to perform each essential job requirement satisfactorily and a skills inventory is listed below.
• A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
• A background screening will be conducted.
• Obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).

**Language Skills:

• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.

**Technology Skills:

• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

**Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

**Benefits:

• Medical, Dental, Vision & Life Insurance.
• 401K with company match and profit-sharing program.
• Paid Time Off & Recognized Holidays.
• Leave policies.
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet).
• Employee Assistance Program.
• Employee Health & Wellness Program.
• Special Loan and Deposit Rates.
• Gradifi Student Loan Paydown Plan.
• Rewards & Recognition Programs and much more.