What are the responsibilities and job description for the Gainsight Administrator - Remote position at CNET Global Solutions, INC?
Job Details
We are looking at experience in one or more of the following areas :
- Gainsight Admin Configuration: Skilled in object setup, permissions, and user management within the Gainsight platform
- Rules Engine: Proficient in building and maintaining Bionic and Custom Rules for data processing and automation
- Data Designer: Experienced in creating data sets by merging, transforming, and aggregating data from multiple sources
- Journey Orchestrator (JO): Ability to create personalized, automated customer engagement workflows using dynamic content and conditional logic
- Scorecards 2.0: Designed health score frameworks with automated and manual measures based on real-time data
- Success Plans & Objectives: Developed and implemented success plans with structured objectives, playbooks, and linked tasks
- Timeline & Activities: Configured custom activity types and promoted consistent documentation across customer interactions
- Report Builder & Dashboards: Built advanced reports and dashboards for CS teams, executives, and cross-functional stakeholders
- CRM & Salesforce Integration: Integrated Gainsight with Salesforce and other systems using MDA and data sync best practices
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