Store Manager N. Myrtle Beach

JOB PROFILE DESCRIPTION

General Function / Summary:
We provide money solutions for real people and strive to be the first choice for everyday financial solutions.
Our team members are a front-line brand ambassador representing Check N Go or Allied Cash Advance, both part of the Axcess Financial family of companies. Our Store Managers will embody the company’s identity in behavior, values, and ethics in support of our mission. This key role has accountability for site operations, sales, customer service and, leadership & development of Customer Service Associates (CSRs).

Essential Duties:

• Relationship management: put our customers at the center of everything we do. Exemplify our sales culture. Serve and educate customers on the product portfolio. Escalate issues to the DDO, and
• Corporate Office if unable to resolve the issue directly with the customer. Presenting all options for products and or services to customers to meet the customer’s needs.
• Inbound/Outbound calls: Answer telephone inquiries in response to general questions, customer applications, requests, or other issues. Place outbound customer sales, courtesy, and collection calls in accordance with federal regulations and store operating procedures along with district and or region volume expectations. Responding professionally and accurately to callers, explaining possible solutions, and ensuring that customer feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing customer complaints.
• Cash handling: Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements. May be responsible for bank deposits or bank pick-ups. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Transaction Processing: Perform necessary customer verifications to validate information presented.
• Accurately process all transactions per company policy, including but not limited to loans, check cashing and, Net Spend.
• Compliance: Responsible for compliance with federal and state regulations, as well as, Company policy and procedures. Complete periodic compliance training(s) and quarterly I Agree.
• Store Operation: Responsible and accountable for operations, development, and training necessary for store achieving metric targets. Coordinate and maintain store staff schedule. Assist in covering other locations within the district. Support store staff to ensure excellent customer service and embodiment of sales culture. Assist DDO with the recruiting, selection, and onboarding of CSRs in the district.

Minimum Education and Experience Required:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED

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• Exceptional customer service, active listening, verbal and written communication skills
• Proficiency with computers, and strong typing skills
• Three years previous sales and customer service experience preferred
• Three years cash handling experience preferred
• One-year of supervisory experience preferred
• Must have own personal reliable transportation in compliance with published policy and procedure. This may NOT include public transportation, transportation from family or friends. Must maintain a valid
• Driver’s License and valid Automobile Insurance while employed by the company
• Demonstrated ability to work independently in an autonomous environment with limited supervision
• Proven ability to multitask and manage competing priorities
• Proven ability to positively influence staff and provide store level leadership

Physical Demands:

• Call center/Retail/Office environment
• Extensive cash handling
• Extended phone usage
• Long periods of standing
• Extended viewing of computer screens and typing
• Must be able to lift up to 50lbs, with or without reasonable accommodations

Travel / Attendance:

• Must be able to travel to all stores within the assigned district with personal vehicle
• May be asked to travel to neighboring districts
• May require overnight travel
• Must work assigned shifts as scheduled

Supervisory Functions:

• Position may supervise one or more Customer Service Representatives

All the above duties and responsibilities are essential job functions. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Associates may be required to perform these and any other job-related instructions as requested by their manager, subject to reasonable accommodation. Nothing in this document alters the at-will nature of employment with CNG Financial Corporation and its subsidiaries.

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Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $20 - $22