What are the responsibilities and job description for the Product Support Specialist position at CNH Industrial N.V.?
Overview
">CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do.
">We form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
">Product Support Specialist - Precision Level 2
">This professional position provides technical support to CNH Employees, Dealers, and Customers. You will be a team member within the North American Product & Precision Support organization.
">Our Teams have three primary roles within the North American CNH Industrial commercial operations:
">- Provide expert technical advice to dealership service and precision department technicians and CNH Industrial Field Service people;
- Help improve reliability and serviceability of CNH Industrial products;
- Author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.
This position is eligible for a HYBRID flexible work model and is located in New Holland, PA.
">Responsibilities
">You will be a technical resource for other members of the Precision Support team.
">Build and maintain Technical Documents for current use with specific procedures for our customer/technicians in the field.
">Be hands on with our dealers and customer to resolve issues by phone or Face to Face on occasion on factory fit, aftermarket and digital solutions.
">Work closely with other product & precision support teams, field sales managers and quality teams to ensure timely resolution to technical concerns / issues throughout the crop year.
">Provide feedback to Product management to improve the design of our solutions.
">Diagnostics of systems using electronic test equipment and interpretation of fault codes.
">Adjustments and settings for hydraulic, electrical and application performance.
">Knowledge of procedures related to equipment repairs and preventive maintenance.
">Answer general inquiries related to setup and operation of precision aftermarket solutions.
">Reacting quickly to HOT TOPIC issues and solving them in a professional and efficient manner.
">Qualifications
">Bachelor's Degree or equivalent experience.
">Minimum 3 years of technical experience with mobile equipment. In lieu of a Bachelor's Degree CNH will accept an Associate's Degree or equivalent experience and 5 years of technical experience with mobile equipment experience.
">Experience with mobile equipment can be with agricultural, construction or forestry equipment; on/off-road trucks; automobile and/or aviation and should include diagnostics of mechanical, electrical (12 or 24 volt DC), hydraulic systems and knowledge of electronic test equipment.
">2 years' experience with precision agriculture support or
">Benefits
">CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.
">Our benefits package includes medical, dental, vision, disability, and life insurance.
">Our industry leading 401k will support you in meeting your retirement objectives.
">Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
">
