What are the responsibilities and job description for the IT Technical Racine Site Manager and VIP Support Technician position at CNH Industrial?
Overview:
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360° agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial’s 35,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world.
Responsibilities:
- Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completed.
- Manage, schedule and support virtual and in-person events. Example: Onsite and remote GLT meetings.
- Manage the prioritization of VIP and conference room requests for IT products and services.
- Support EUS Team on ad-hoc requests - Special handling, high profile and non-SLA activities.
This position will be located in Racine, WI and has two main areas of responsibility:
- Manage NAFTA IT End User and Executive Services at a CNH site(s) in the North American region.This role involves managing the local delivery and support of all IT products and services to users and executives at CNH sites who use CNH systems and application and services. It also has responsibility for implementation and management of IT innovations and/or technologies that span the NAFTA region.
- Provide day-to-day white glove process and technical support for Senior Executives and Conference room support. This role requires a very high level of technical proficiency and requires an individual with executive presence and strong communication skills.
This position demands leadership skills in fast-paced environments, interacting with internal staff, executives, vendors and other support teams, adopting forward thinking strategy focusing on a high degree of customer service. The following skills are required:
- College Degree: Bachelor’s degree in a technical discipline and 5 or more years of IT experience in a variety of IT Customer Service and Technology Management areas.
- Expertise in one or more of the following IT technologies or disciplines with demonstrated ability and experience managing at a regional (Preferred) or site level with a significant installation.
- Microsoft SCCM, Office 365 Tenant Management, Mobile Device Management, Active Directory, VDI, Antivirus
- Service Desk
- Telecommunications
- PC Fleet Management / Asset Management
- Collaboration & Conference Room systems
- Executive Support Services
- Network Management
Prefered skills:
- Occasional travel as required to other CNH Industrial locations throughout the US and Canada
- Excellent customer service skills and ability to work with senior and executive levels of management as well as manufacturing staff.
- Strong written and verbal communication skills with technical and non-technical colleagues.
- Leadership and people management.
- Problem determination and resolution.
- Excellent communication and ability to negotiate.
- Flexibility, creativity, and innovative vision.
- Courage to assume risks and responsibilities.
- Ability to manage in a high-pressure environment.
- Driven to exceed customer expectations.
- Respectful of keeping individual and company privileged information private.
- Multicultural awareness.
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
EEO:
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
