What are the responsibilities and job description for the Technical Support Specialist - Sprayers position at CNH Industrial?
Overview
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The Technical Support Specialist for Agricultural Equipment - Sprayers will be part of a team that provides expert technical advice to dealership service department technicians as well as the field service team from CNH Industrial.
Come join a team that will strive to improve reliability and serviceability of our Agricultural Products and improve service information and solutions in our knowledge database! The focus of this individual will be application equipment (sprayers) for both of our agriculture brands!
The ideal candidate for this position will live near Racine, WI, Ames, IA or Saskatoon, SK, CA or New Holland, PA and should expect to be onsite 2 to 3 days per week.
Responsibilities
- Supporting dealer technicians with diagnosing and solving technical concerns, diagnosing systems using electronic test equipment, sharing knowledge on adjustments and settings for hydraulic, electrical and application performance, and assisting with procedures related to equipment repair and preventative maintenance
- Answer technical questions from our dealers or from our Field Service people using personal knowledge, experience, and available reference sources
- Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships, and customers to improve uptime
- Document all technical questions and data into a contact management system for: future reference by other Technical Support Specialists; crafting additional technical guides to allow Dealers to search the self-help database for technical solutions; delivery to CNH Industrial Quality, Engineering, and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of our products
- Manage relationships with Engineering, Quality, Technical Training, and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial construction equipment
- Become a “product expert" on assigned products
Qualifications
- Bachelor's Degree or equivalent experience
- OR Associate's Degree or equivalent experience with 3 years of technical experience with mobile equipment
- OR a High School Diploma or equivalent experience with 5 of technical experience with mobile equipment
- 2 years of mechanical experience, specifically working with mobile equipment (trucks/automotive/power sports/agriculture/construction)
- Start times may vary between 7AM and 10AM CST and will require the occasional Saturday during peak season
- Computer skills including daily use of Microsoft Office products like Outlook, Teams, Excel. This position requires detailed documentation capabilities.
- Ability to travel 10% including making field visits to dealers and/or end users.
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!
The annual salary for this role is $70,500 - $103,400 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.
If you need reasonable accommodation with the application process, please call 1-800-889-4422 option 1 and then option 5, or contact us at narecruitingmailbox@cnhind.com.
Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
Salary : $70,500 - $103,400
