Technical Support Specialist - Tractors

Overview

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

The Technical Support Specialist – Tractors provides technical support to CNH Employees, Dealers, and Customers. You will be a team member within the North American Product Support organization. These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians and CNH Industrial Field Service people; help improve reliability and serviceability of CNH Industrial products; author and maintain service information and solutions into the ASiST Knowledge database for Dealers to reference.

This position is eligible for a hybrid work schedule and can be located in Ames, IA, Racine, WI, New Holland, PA or Saskatoon, SK

Responsibilities

· Diagnose and trouble-shoot the lineup of CNH Agricultural tractors as well as other products within the CNH product portfolio

· Use mechanical and electronic test equipment to interpret fault codes, and operating parameters

· Interpret operating parameters for acceptable vehicle performance

· Answer technical questions from CNH dealers or from CNH Field Service people using personal knowledge, experience, and available reference sources in a timely and urgent manner

· Provide solutions consistently with CNH objectives, while also being attentive to the cost of repairs

· Maintain positive and constructive relationships with Engineering and Technical Publications employees

· Provide regular feedback of current issues that dealerships are experiencing with CNH equipment

· Act as "product expert" on your assigned products

· Document all technical questions and data to be used for future reference by other Technical Support Specialists

· Build additional technical troubleshooting documents in the self-help database

· Delivery to CNH Product Quality, Engineering and Manufacturing to improve reliability and serviceability of CNH products.

Qualifications

• Associates Degree or equivalent experience, preferably in Mechanical Engineering, Ag Engineering Technology, Industrial Engineering, Ag Systems Technology, or Engine Technology.
• In lieu of an Associates Degree will accept a High School Diploma or equivalent  and 3 years of technical experience with agriculture equipment
• Minimum two (2) years' experience working mechanically with agriculture equipment, construction equipment and/or heavy trucks
• Prior experience using Microsoft Office programs such as Outlook, Word and Excel as part of your daily business activities.
• Ability to travel up to 10%

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it.  Our benefits package includes medical, dental, vision, disability, and life insurance.  Our industry leading 401k will support you in meeting your retirement objectives.  Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information! 

The annual salary for this role is $63,000 - $84,000 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

Salary : $63,000 - $84,000