Supplier Warranty Manager

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

The Supplier Warranty Manager operates within the ‘Digital and Customer Service’ division of the Construction Segment. The primary objective of this position is to manage supplier warranty terms and conditions in the Supplier Portal System and databases, as well as to interact with suppliers regarding warranty contracts, claim submission, and related recoveries. This is accomplished by engaging with a team of onshore and offshore team members and the agriculture segment counter parts.

This is a highly engaging position with onshore/offshore SWR/PRC (Part Recall Center) teams at New Holland, Pennsylvania, traveling to supplier locations, and interacting with the supply chain organization and agriculture segment.

Responsibilities

• Provide oversight & mentorship to the regional & global Supplier Warranty Recovery team, supervise activities, manage & negotiate supplier warranty contracts, epidemics/opportunities and daily operations
• Coordinate the adjudication process for Supplier Warranty (acceptance and rejection ratios) and concentrate on achieving warranty recovery KPIs
• Develop SWR processes and procedures, and support areas of process improvement, provide timely financial & operational recovery reporting
• Engage with Supply Chain organization, WTOs (Warranty Technical Oversights), Customer & Supplier Quality Teams to influence optimization of financial recoveries
• Examine warranty data to resolve amount that can be addressed, any gaps or opportunities, negotiate, and lower warranty costs. Keep up a regular schedule of meetings with important suppliers
• Brainstorm ideas, benchmark practices & opportunities and implement solutions to improve global and regional processes
• Coordinate regional and global supplier warranty initiatives with AG segments and all parties involved
• Report and address SWR activities (achievements and roadblocks), including progress towards targets, to all levels of CNHI management (regional and global)
• Maintains efficiency in changing environments and global regions
  
  
  

Qualifications

• Bachelor’s degree or equivalent experience in technical field, business or related field with any of the following 3 years of experience in warranty, supplier quality, supply chain or manufacturing
• Technical undergraduate 2 year(s) Associate degree plus 6 year(s) related experience in any of the functions outlined above
• Three plus years of experience working with suppliers, supply chain management, or quality
• Two plus years of data analysis experience (MS Excel, Power BI, Power Point, SAP)
  
  
  

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

The salary range for this position is $102,000-$150,000 annually (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice .

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.