What are the responsibilities and job description for the Front Desk Agent position at CNP Hospitality?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant hotel/resort. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and requests promptly, providing information about hotel amenities, services, and local attractions.
- Maintain guest relations by addressing concerns or complaints in a professional manner, ensuring guest satisfaction.
- Operate phone systems to manage incoming calls, take reservations, and provide assistance as needed.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Assist in managing the front desk area to ensure it is organized and welcoming at all times.
- Uphold hotel policies and procedures while maintaining the confidentiality of guest information.
Experience
- Previous Opera experience in guest services or customer service roles is preferred.
- Familiarity with hotel or resort operations is an advantage.
- Multilingual skills are highly desirable to cater to diverse guests.
- Strong phone etiquette and proficiency in using phone systems are essential.
- A background in hospitality management or related fields will be beneficial but not mandatory.
Join our team as a Front Desk Agent where you can showcase your skills in hospitality while providing outstanding service to our guests!
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: No less than 32 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Memphis, TN 38105 (Required)
Ability to Relocate:
- Memphis, TN 38105: Relocate before starting work (Required)
Work Location: In person
Salary : $17