Program Manager, Clinical Services (I/DD & Therapy)

What we are looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. The Program Manager, Clinical Services is responsible for managing the provision services, associated teams, and ancillary supports for assigned service lines which include Intellectual and Developmental Disabilities and Therapy.

Please Note: This position provides opportunities for some remote flexibility upon the successful completion of the training/onboarding period.

Compensation Range:

The starting pay for this position is $64,800 - $81,000 and is based on non-discriminatory factors such as skills and experience.

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 28 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

Essential Functions

•  Meets and or exceeds all CMH required contract “program standards” with the Program
  each year.
• Meets and or exceeds licensing, accreditation and program criteria required by CMH, DCH,
  CARF, Medicaid and special programs as assigned each program year.
• Oversees providers of sub-contracted services to assure compliance with all clinical
  program requirements stipulated in negotiated contracts as assigned.
• Provides clinical and administrative coverage for the Chief Clinical Officer in her/his
  absence as assigned.
• Formulates current and long-range programs plans and policies as needed.
• Provide clinical back-up support as needed and assure staffing coverage for CNS’s “on-call”
  evening and weekend service 24/7.
• Completes all required documentation completely, accurately, and in a timely manner.
• Participates in program in-service education and community education.
• Meets established productivity standards of the organization.
• Attends and actively participates in all required management meetings while continuing to
  promote a positive work environment and maintain teamwork.
• Leads or participate in at least one process improvement initiative.

Supervisory Responsibilities

• Supervises and directs the work of assigned professional supervisors and assures that
  program data is inputted in a timely and accurate manner.
• Completes employee evaluations as required for all direct reports in a timely manner.
• Develops tools to routinely monitor and measure program outcomes and develops
  required improvement plans to meet purchaser, consumer and other customer
  performance expectation, and provides and assures the timely submission of required
  program reports.
• Develops and maintain a collaborative relationship with other departments within the
  organization: Clinic Services, Corporate Compliance, Finance and Human Resources.
• Develops and expands relationships with external organizations as partners to assist with
  continuous developments, refinement, educational resources, and financial support.
• Develops, implements, analyzes and report data related to selected outcome measures for
  performance monitoring as it relates to clinical outcomes; financial impact, satisfaction;
  quality of life; and utilization. Provide feedback to participants with input on continual
  improvement
• Attracts, develops, coaches, and retains high-performance team members, empowering
  them to elevate their level of responsibility, span of control, and performance.
• Monitors work schedules of staff and adhere to human resource policies and procedures
  relative to the attendance policy, keeping accurate attendance records, and noting any
  verbal/written warnings in annual evaluation.
• Monitors service productivity and assure coverage for vacations, sick leave, etc
• Approves staff mileage, timesheets, and paid time off in a timely manner.
• Other duties as assigned

Required Education, Skills and Experience

• Master’s degree in Social Work, Clinical Psychology, Psychology or Counseling with either a
  LMSW, LLP or LPC license.
• State of Michigan master’s level license/registration for clinical degree required
• Four years or Five years (preferred) paid work experience in a Mental Health delivery
  system or related setting.
• Minimum of 2 years managerial or supervisory experience in clinical program
• Experience working with complex service delivery systems as well as governmental and
  human service agencies.
• Ability to demonstrate leadership and supervise others with an emphasis on team building,
  organizing new programs, and staff development.
• Effective written and verbal communication skills.
• Prior experience with community relations and risk management.
• Ability to communicate effectively, professionally, and courteously
• Ability to use discretion and judgmental when handling matters of a sensitive or
  confidential nature
• Advanced time management, problem solving, customer service, interpersonal, and
  conflict resolution skills.
• Advanced collaboration and team working skills.
• Ability to be forward thinking and take initiative to accomplish goals and objectives of the
  department
• Intermediate level experience with computers and Microsoft office produce

Additional Education, Skills, and Requirements

• Prior experience in supported employment, intake and club house programming preferred.
• Requires valid and unrestricted Driver’s License
• Valid and unrestricted License to practice
• Transportation or Automobile accessibility with current auto insurance.

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually. 

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!

Salary : $64,800 - $81,000