Specialized Residential Team Supervisor

What we're looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities.

The Specialized Residential Team Supervisor is responsible for overseeing day-to-day operations and supervision of their assigned case management team, whose members serve as advocates and partners to link individuals served to connect them to community resources including employment, housing, and physical healthcare. The Specialized Residential service line supports individuals who require intensive care and supports to maintain placement in community and/or group home settings with the goal of preventing hospitalization or institutionalization.

Compensation Range:

The starting pay for this position is $60,350 - $78,650 for limited licensed candidates, and $63,750 - 83,250 annual salary for fully licensed candidates, and is based on non-discriminatory factors such as skills and experience.

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 23 days annually
• 16 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Interested in learning more about this role?

Please see below for a summary of job responsibilities and qualifications!

Essential Duties

• Serve as a leader and role model for the organization in matters relating to specialized residential services and provide daily supervision of assigned team operations.
• Ensure the compliance and successful execution of all specialized residential service requirements as outlined in provider contracts and the Michigan Department of Health and Human Services (MDHHS) Medical Manual.
• Oversee assigned staff work assignments and work schedules to meet the needs of individuals served and the agency.
• Ensure that direct reports meet direct service productivity and documentation standards per agency and program expectations.
• Assist assigned team members as needed in all aspects of service planning, treatment, and support activities.
• Complete all assigned reporting and projects within designated time frames.
• Ensure documentation of attendance at required trainings is maintained for all assigned staff and available for review upon request.
• Regularly assess the quality of work and operational metrics for assigned staff and make suggestions for continuous improvement including the development of team improvement goals.
• Collaborate with other departments, agencies, and external partners regarding resources and services for improved patient care and staff development.
• Support the development of agency staff and community partners by providing training as assigned.
• Attend and participate in meetings, committees, and workgroups as assigned.
• Serve as a subject-matter expert on the use of electronic health record (EHR) systems and health registries and promote the utilization of the Community Electronic Health Record (CEHR) for individuals served.
• Ensure assigned staff compliance with quality care initiatives including Meaningful Use (MU), Medicare Merit Based Incentive Payment System (MIPS), Commission on Accreditation of Rehabilitation Facilities (CARF), and Certified Community Behavioral Health Clinic (CCBHC) requirements.
• Ensure that the CNS Healthcare standards of service are applied to interactions with individuals served, guests, and staff.
• Participate in and promote departmental and agency quality improvement initiatives.
• Assume responsibility for professional growth by current reading and attendance at educational programs and conferences.
• Maintain knowledge and compliance with established policies and procedures, corporate compliance program, code of ethics, applicable federal, state, and local laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned.

Supervisory Duties

• Provide consistent individual supervision (recorded) at least monthly based on their individual needs and experience, that includes, but is not limited to: a) Monthly case reviews b) Quarterly joint contracts c) Monthly review of progress toward attaining goals d) Review of any corrective action steps.
• Organize and oversee the day-to-day operations of the assigned team to ensure appropriate coverage of responsibilities.
• Educate, enforce, and ensure team compliance with CNS Healthcare policies and procedures.
• Cultivate, maintain, and enhance team, department, and interdepartmental relationships to promote collaboration, teamwork, and a positive working environment.
• Serve as a conduit of communication between direct reports, department leadership, and agency leadership.
• Build a strong team by attracting, selecting, onboarding, and developing direct reports to retain high-performance team members and empower them to elevate their level of responsibility, span of control, and performance.
• Serve as a role model, mentor, and coach in providing ongoing and consistent individual supervision that is focused on meeting individual productivity and performance goals, as well as departmental goals, objectives, and project deadlines.
• Manage employee performance, including any verbal/written warnings and conducting employee evaluations to provide examples of behavior, ways for employees to improve performance, and development of goals for the coming year.
• Lead assigned team in quality improvement initiatives and compliance with all quality improvement initiatives and standards to promote quality achievement across the organization.
• Responsible for managing work schedules, time and attendance, paid time off, and mileage for assigned staff in a timely manner.

Qualifications:

Required

• Master’s Degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy
• State licensure: Limited-Licensed Master’s Social Worker (LLMSW), Licensed Master’s Social Worker (LMSW), Limited-Licensed Professional Counselor (LLPC), Licensed Professional Counselor (LPC), Limited-Licensed Marriage and Family Therapist (LLMFT), Licensed Marriage and Family Therapist (LMFT), Limited-Licensed Psychologist (LLP), OR Licensed Psychologist (LP)
• At least 2 years of experience in community mental health OR at least five years of experience in related human services areas.
• Prior experience in a leadership capacity overseeing direct reports, or experience providing staff training, supporting team operations, and/or projects.
• Working knowledge of conflict resolution and crisis intervention.
• Proficient with computers, Microsoft office products (including Outlook, Word, and Excel), and electronic health records (EHRs).
• Ability to work closely with persons with mental or physical limitations.
• Ability to contribute to an inclusive environment that recognizes the value and contributions of all persons regardless of race, ethnicity, national origin, gender, religion, age, marital status, sexual orientation, gender identity, or disability.
• Advanced time management and problem solving skills.
• Ability to be forward thinking and take initiative to accomplish goals and objectives of the department.
• Ability to communicate effectively, work collaboratively, and build positive working relationships.
• Ability to use discretion and judgment when handling matters of a sensitive or confidential nature.
• Valid and unrestricted Driver’s License
• Transportation or Automobile accessibility with current automobile/vehicle insurance meeting agency policy requirements

Preferred

• At least 3 years of experience in a community mental health setting.
• Training and/or experience in substance use treatment, stage of change, behavioral treatment plans, Not Guilty by Reason of Insanity (NGRI) process, and motivational interviewing strategies.
• At least one (1) year of experience in a supervisory role.
• Experience working in specialized residential programming or working with community and/or group homes.

About CNS Healthcare:

CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.

• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)