What are the responsibilities and job description for the DME Customer Service Representative position at CNSCares?
Description
Compensation: $18.00 - $20.00 per hour depending on experience
Location: Las Vegas, NV
In-Office, Monday-Friday
Full-Time with Great Benefits!
- Benefits eligible at 30 hours per week.
- Medical, dental, vision, and 401K
- Supplemental insurance available
- Matching 401k (up to 6% match)
- Paid Time Off (PTO
Position Summary
This position is responsible for the medical documentation retrieval process. The employee will work directly with the DME Operations Manager and play an important role on the DME Operations Team. The employee must be organized, demonstrate efficient communications skills, and manage a high call volume.
Essential Functions
- Obtain appropriate orders and prior authorizations from physicians and other healthcare providers.
- Facilitate communication with physician offices.
- Responsible for incoming calls to DME number.
- Responsible for faxing and retrieving required documentation.
- Become an expert in payer guidelines and documentation requirements.
- Responsible for medical documentation process.
- Maintain patient records in EMR.
- Collaborate to follow company procedures to ensure accurate and timely delivery of DME and Medical Supplies.
- Assist in the development and use of product formularies.
- Must be able to demonstrate professional phone etiquette.
- Must be able to read, analyze, and interpret general business practices, policies and procedures, professional journals, technical guidelines, and governmental regulations.
- Must be able to manage reports, facilitate business correspondence, and interpret procedure manuals.
- Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Must be able to provide guidance and direction accurately and clearly to physician offices.
- Must be able to provide guidance and direction accurately and clearly to Company staff and team members.
- Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; utilize effective approaches for choosing a course of action or developing appropriate solutions; act consistent with available facts, constraints, and probable consequences.
- Knowledge of DOL EEOICPA program, knowledge of the EEOICPA application process, specifically the records necessary for any potential claimant to file a claim under the EEOICPA.
- Perform all duties as assigned which may vary.
Requirements
Education/Training
- Required: at least 2 years of DME experience
- Required: at least 2 years of experience with Brightree or similar EMR system
Experience
- Required: at least 2 years of DME experience
- Required: at least 2 years of experience with Brightree or similar EMR system
- Required: at least 2 years of DME related customer service experience
Other Related Functions
- Must be able to read, analyze, and interpret general business practices, policies and procedures, professional journals, technical guidelines, and governmental regulations.
- Must be able to write reports, business correspondence, and procedure manuals.
- Must be able to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Must be able to provide guidance and direction accurately and clearly to Company staff and team members.
- Identify and understand issues, problems, and opportunities; compare data from different sources to draw conclusions; utilize effective approaches for choosing a course of action or developing appropriate solutions; act consistent with available facts, constraints, and probable consequences.
- Knowledge of DOL EEOICPA program, knowledge of the EEOICPA application process, specifically the records necessary for any potential claimant to file a claim under the EEOICPA.
- Familiarity with multi-state HR operations
CLEARANCES
The following background checks are conducted:
- Criminal background and fingerprinting
- Driving Record
- OIG Exclusion List
- Sex Offender Registry
#TFIND
Salary : $18 - $20
