What are the responsibilities and job description for the Contact Center Lead Agent position at CNTCTR East Mil?
Job Description
Job Description
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Contact Center Lead Agent you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.
You Will :
- Oversee all scheduling activity to ensure exceptional customer service to patients, doctors and imaging center staff.
- Responsible for notifying the Contact Center Site Leader of any issues, as a result of call monitoring.
- Assist the manager as needed.
If You Are :
To Ensure Success in This Role, You Must Have :
