Workforce Planning Analyst

Job Description

Job Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Workforce Planning Analyst , you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will :

• Analyze historical trends and future projections to create forecasting, shrinkage recommendations, scheduling and both weekly and long-term staffing plans & status.
• Track and monitor initiative performance and impact to Contact Center; provides staffing adjustments recommendations, if needed.
• Manages intra-day call handling partnering with Supervisor and Contact Centers to adjust staffing if and when needed (e.g., downtime, overtime, etc.)
• Monitor real-time performance of all West Coast Contact Centers, partnering with Supervisor and Contact Center Management to ensure Key Performance Indicators are understood, reported on and met.
• Assess, analyze, and report on team member, subsidiaries, and contact centers performance and productivity.
• Set up new team members in WFM and CISCO and assist with upkeep and optimization of all scheduling related software
• Run and prepare ad-hoc reports and analysis as requested.
• Assist with unplanned and planned interruptions, providing frequent updates to contact center leadership and serve as key contact for internal partners (e.g., Telecom, IT, Strategic Initiatives, etc.)

If You Are :

To Ensure Success In This Role, You Must Have :