Operations Program Manager

Job Title:

Operations Program Manager

Job Description

We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.

Our game-changers:

* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW

If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.

We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.

#LI-Remote

Basic Qualifications:

• 7 years in a product or technology leadership role, with a proven track record of successful operational strategy, development, and execution.
• 5 years experience with program management using strategic, analytic, and creative evaluation with a focus on systematic problem solving of company/customer experience pain points.
• Bachelor’s degree in Business, Technology, Engineering, or related fields, or equivalent program/project management experience.
• Experience with assessing and resolving complex issues.
• Experience in project management disciplines – scope, schedule, budget, risk, and issue management.
• Experience in development/deployment of custom applications/services to provide distinct solutions to complex business objectives.

Preferred Qualifications:

• Master’s degree in Business Administration, Product Management, or a closely related field or equivalent program/project management experience.
• Demonstrated experience leading product or service development in a confidential or highly competitive environment.
• Proven leadership abilities with a track record of motivating and guiding teams toward achieving provided objectives.
• Excellent communication skills, with the ability to articulate project strategy and complex ideas clearly to a variety of stakeholders.
• Strong analytical and problem-solving skills.
• Technical consulting experience with executives.
• Knowledge of current AI and emerging GenAI technologies.

Responsibilities:

• Establish programs to accelerate company results, streamline processes, provide visibility of effort, and otherwise ensure company objectives are achieved effectively and efficiently.
• Own and drive delivery of project tasks, activities, milestones, and resources.
• Develop, maintain, and manage project requirements, plans, timeline, issues, risks, and challenges.
• Schedule, measure, and regularly report on progress, milestones & deliverables.
• Gather critical information from meetings with various stakeholders and producing useful reports.
• Engage leadership to communicate project objectives, strategy, tactics, and ongoing progress.
• Ensure scope and schedule for commitments are clearly defined, agreed upon, and communicated across stakeholder and leadership teams
• Ensure agreement, alignment and sign-off of initiatives and key deliverables from all respective stakeholders and approvers
• Support and be inclusive of a variety of business owners, recognizing multiple parties/organizations with conflicting agendas and business priorities
• Provide required support on all Salesforce projects/programs (planning, resourcing, reporting)
• Maintain appropriate project documentation repositories

 Salary Range:

The on-target earnings range 142,376 to Max: 213,564. Includes a base salary and incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

The deadline to apply for this position is 02/28

#LI-Remote 

#ConcentrixCatalyst

Location:

USA, CA, Work-at-Home

Language Requirements:

Time Type:

.

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.