What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE - MEDICAL OFFICE position at CNY Family Care LLP?
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Position : Call Center Representative
Full-Time / Part-Time : Full-Time
Shift : Days
Rate of Pay : $16.00 - $20.00
Exempt / Non-Exempt : Non-Exempt
We offer an incredibly competitive compensation and benefits package which includes :
- 401K after six months with up to 7% combined employer match and annual discretionary profit sharing contribution
- 17 days of paid time-off in 1st year and 7 paid holidays per year
- Closed on major holidays
- Health, dental and vision benefits available to all fulltime employees and coverage becomes effective the first of the month following your date of hire.
- 3,000 annual waiver program for health benefits
- Free office visits with NP or PA providers for patients of the practice enrolled in company HDHP
- 1,000 annual contribution to HSA account when enrolled in practice HDHP
- Practice paid life term life insurance
- Full complement of voluntary beenfits available
- Free on site parking
- Free lunch daily
When you come to work for CNY Family Care, you join the best family practice in Onondaga County. Our commitment to service excellence sets us apart. Our Cornerstones : Patient-Centered Medical Home Excellence, Teamwork, Safety, Respect, and Professionalism, guide us as we provide care for our community.
As a part of those Cornerstones, it is especially important to us that we create a work environment where people feel welcomed, comfortable, valued for what they bring to the organization, and recognized for their contributions. It goes beyond salary and benefits. We work hard to develop an environment and culture that attracts top-quality talent. That is what sets CNY Family Care apart.
Responsible for answering high volume incoming calls from patients while ensuring a high level of customer service and maximizing productivity. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team.
Education / Experience :
High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care / Medical Records required; or three or more years of related experience and / or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.
Experience in the management of a multi-line phone system.
Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies / requirements necessary to obtain verifications.
Position Requirements
High school diploma or general education degree (GED) required; one to two years of college preferred. Minimum of two years previous experience working in Health Care / Medical Records required; or three or more years of related experience and / or training in a medical office which uses an Electronic Medical Record; or equivalent combination of education and experience.
Experience in the management of a multi-line phone system.
Demonstrated knowledge of medical terminology and procedures. Ability to effectively communicate to establish and maintain effective working relationships with doctors, patients, coworkers, management, and any other external customers. Knowledge of medical insurances and various policies / requirements necessary to obtain verifications.
Full-Time / Part-Time
Full-Time
Shift
Days
Benefits
Competitive Pay DOE, Free Onsite Parking, Free Lunches Daily. Health, dental and vision offered 1st of month following hire, waiver program for those who do not need health coverage. Closed major holidays, Paid time off and Paid holidays.
Tags
Receptionist, Medical Secretary, Administrative, Patient Services, Patient Check in, Patient Representative, Syracuse, Primary Care, Office jobs
Rate of Pay
16.00 - $20.00
Position
Call Center Representative
Number of Openings
Exempt / Non-Exempt
Non-Exempt
About the Organization
CNY Family Care, LLP was founded in 1999 with the goal of providing compassionate and professional medical care. We are a Family Oriented Medical practice with Physicians, Physician Assistants, Nurse Practitioners and Diabetic Educators. CNY Family Care takes a team approach to meeting the medical needs of our patients through compassion, respect, and professional care. We are available for our patients when they need us. We partner with our patients to provide a proactive approach to medical care, which improves their quality of life.
One of our main goals at CNY Family Care, LLP is to provide all of our patients with continuous and comprehensive health care. As part of this care model, we ask all of our patients to select one personal physician. This PCP / Primary Care Physician will maintain an ongoing relationship with the patient and will then always be in charge of their care. They will oversee the care team that consists of nurses, Nurse Practitioners, Physician Assistants and Diabetic Educators who might interact with the patients when they visit the office. Our care team will work towards ensuring that the patients receive the appropriate age-related preventative testing and treatment as well as the latest evidence-based treatment (proven and documented) for their individual medical condition(s).
We continue to grow and expand our services in order to meet the demands of our patient population.
This position is currently accepting applications.
Salary : $16 - $20
