IT Lead

About Co-Active Training Institute:

As the trailblazers of coaching, CTI has emerged over the last 30 years to become the place where the best coaches and leaders are trained. At its core, CTI is a concept and modality on how to be in relationship with self, other, and a system. In the last ten years we moved from being founder-led to employee-owned and believe that our collective responsibility to our mission is what will make us thrive. Co-Active is so much more than courses, it is a way of altering how the world communicates, leads and creates change, and we believe that this change is and will be created by the people we train as coaches and leaders. We aspire to create a movement that brings more responsibility and wholeness to the leaders who want to create change at the level of self and system and believe Co-Active is the answer.

The Position:

The IT Lead will provide technical leadership and support for the use of tools and systems across functional departments at Co-Active Training Institute (CTI). They will ensure best practices are implemented within these systems and oversee the engagement of contractors and outsourced specialists for more specialized guidance and work. This role bridges the gap between business needs and technical solutions, translating functional requirements into actionable deliverables while ensuring compliance and technology best practices are upheld.

Key Outcomes

• Build and maintain trust with stakeholders across all departments at CTI, advocating for their technological needs and providing reliable support.
• Develop and execute strategies for implementing and optimizing digital technologies and integrations, ensuring alignment with CTI’s business objectives and technology stack.
• Provide oversight and coordination for technology-related projects, ensuring resources are allocated effectively and deliverables align with organizational goals.
• Ensure all technology implementations and changes comply with governance, risk, and compliance (GRC) standards.
• Maintain a balance between internal capabilities and external support by managing contractors and outsourced specialists to deliver specialized technical solutions.
  Design and deliver technical training for functional users.

Key Responsibilities 

• Act as the primary point of contact for functional department users, supporting their use of tools and systems essential for day-to-day operations.
• Provide Tier 3 Support for technology systems.
• Manage and monitor digital systems and platforms, ensuring optimal performance and compliance with organizational standards.
• Translate business needs into technical requirements and ensure alignment with outsourced specialists to meet organizational goals.
• Provide technical leadership and guidance on system best practices, configurations, and integrations.
• Recruit, manage, and collaborate with contractors and outsourced specialists for tasks such as advanced system configurations, integrations, and troubleshooting.
• Co-lead the retirement of legacy systems and the deployment of modern replacements, ensuring smooth transitions.
• Partner with the GRC team to ensure compliance with data security, privacy, and disaster recovery protocols.
• Maintain thorough documentation of system configurations, processes, and integrations to ensure continuity and scalability.
• Participate in Technology Services department meetings and provide regular updates on project status, priorities, and challenges.

We're excited about You because:

• Strategic and Creative Problem-Solving: You use your strategic skills in innovative ways that balance challenges with business needs.
• Technical Expertise: You are experienced as a systems admin or manager in enterprise platforms such as NetSuite, HubSpot, or Google Workspace
• Collaboration: You thrive in a fast-paced environment, maintaining composure under pressure and working effectively across teams.
• Attention to Detail: You are highly organized with meticulous attention to detail, ensuring the accuracy and reliability of technical solutions.
• Decision-Making and Communication: You are confident in saying “No” or suggesting better alternatives while explaining your reasoning clearly.
• Adaptability: You are comfortable navigating uncertainty and building consensus among diverse stakeholders.
• Customer-Centric Mindset: You are passionately committed to serving colleagues and improving their experiences with technology.
• Technical Translation: You are skilled at translating technical concepts into business language and vice versa.
• Growth-Oriented: You are committed to personal growth and the development of others, embracing feedback as an opportunity to improve.
• Mission-Driven: You are dedicated to making a positive impact on the organization and the world through your work.

You’re Excited about Us because:

• Wellness Fridays, every other Friday off throughout the year!
• No Meeting Fridays on the alternate Fridays
• Generous PTO and annual holidays
• You’ll work remotely from your home
• Medical, dental, vision plans available
• Monthly Technology Stipend
• Employee Stock Ownership Plan
• 401k Retirement Plan
• Employee Registration Program for our very own CTI programs
• Parental leave

Salary : $92,225 - $108,500