What are the responsibilities and job description for the Chief Operating Officer position at CO-OP | Cooperative Production Inc.?
CHIEF OPERATING OFFICER
We seek a full-time Chief Operating Officer to work with us to further our mission. The Chief Operating Officer (COO) is responsible for administering agency services, providing leadership in key management areas, and administering the day-to-day affairs of the corporation in the absence of the President & CEO. Duties shall conform to sound management practices and support community-based services for people with developmental disabilities.
ESSENTIAL DUTIES
ADMINISTRATION
Work with the President & CEO to develop and maintain organizational management efficiencies
Work with the President & CEO in a leadership capacity in the areas of policy development, strategic planning, public relations, and other management functions
Work with the Vice Presidents of Finance and Human Resources to integrate financial goals and human resource considerations into service delivery outcomes and philosophy
Assume responsibility for managing the day-to-day affairs of the corporation, with the exception of binding the agency through contractual agreement in the absence of the President & CEO
Meet with and work with the Board of Directors
Oversee facility maintenance operations and functions
SERVICES
Assume responsibility for the administration of agency direct care services and supports
Work with the President & CEO in developing and managing new / expanded agency services
Work with services management staff in developing and implementing plans for expansion and / or modification of existing services
Ensure agency resources are allocated to effectively address consumer needs within budgetary parameters and in conformance with regulatory requirements
Coordinate licensing and certification requirements of agency services
Ensure that service components follow all applicable agency and regulatory policies and procedures
Ensure effective communication and coordination of all service components throughout the organization
Review and monitor critical services issues, including related reports and other documents
Serve as liaison with regulatory agencies, families, outside service providers, and other parties as needed, including but not limited to DDS, CARF, licensing, OPTUM, etc.
Develop and implement internal program evaluation systems and procedures
Monitor admission and discharge processes and procedures
Develop specific and scheduled feedback opportunities for staff, participants, and family members relative to service delivery and agency administration
Work with the Vice President of Human Resources in the areas of hiring practices, employee orientation, performance evaluations, training activities, and employee relations
Keep President & CEO abreast of regulatory, operational, and programmatic changes, developments, and issues as necessary
Assume advocacy role as necessary for legal, civil, and human rights
Serve as a resource to staff and consumers in day-to-day program affairs
Monitor the implementation of the agency’s mission, service goals, and program objectives across all service components
Ensure the implementation of coordinated General Management, supervisor, clinical, and staff meetings
Serve as HCSIS Administrator and Liaison for DDS contracting, including but not limited to timely completion of contracting, re-credentialing, and RFR
Annual Management report is completed to ensure all components are included to meet regulatory requirements
PROFESSIONAL DEVELOPMENT / STAFF SUPERVISION
Maintain personal and professional development in the field of developmental disabilities, keeping abreast of current trends and practices
Supervise and support the Directors of Day Services, Community Living, and Health Services, Clinical Services, and Facilities in administrating their responsibilities and duties; ensure the timely completion of performance evaluations for these staff
Ensure service delivery management staff keeps abreast of trends, practices, and changes in their areas of responsibility
QUALIFICATIONS
Bachelor’s degree (Masters preferred)
Five years of senior management experience in the field of developmental disabilities or related field
Demonstrated history of management accomplishments in the areas of service delivery and administration
Possession of a valid driver’s license and an agreement to use one’s vehicle for business purposes
Acceptable Criminal Offender Record Information (CORI) check
Experience :
Operations management : 1 year (preferred)
Ability to Relocate :
North Dighton, MA 02764 : Relocate before starting work (required)
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