What are the responsibilities and job description for the Customer Service/Contact Center Consultant position at CO?
Contact Center Spec 1
Temp to perm- yes (3 - 6 months contract then potential to convert FTE)
Location: Dallas, TX 75246
Payrate: $17.50/hr
Description:
Shift timings Between 7 AM to 7 PM (8 hours shifts)
Monday - Friday
Onsite for first 2 weeks and then remote
Parking included
High School Diploma
Top Skills- Customer Service, Typing, Computer knowledge. Call Center experience needed. Medical Terminology a plus.
Manager looking for customer service experience; call center preferred; no short tenures on resume; if they worked a contract please state that on profile.
JOB SUMMARY:
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules an appointment for the patient or family member with a financial counselor if appropriate.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.
Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement.
Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff. Identifies emergent patient situations based on caller information and coordinates immediate triage. Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.
KNOWLEDGE, SKILLS AND ABILITIES
Excellent interpersonal and communication (oral and written) skills
Excellent data entry, numeric, typing and computer navigational skills
Experience in a call center, customer service and/or healthcare setting
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
Comfortable working in a fast paced constantly changing stressful environment
MINIMUM REQUIREMENTS ADDENDUM
Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Experience Preference: Prior customer service experience is strongly preferred
Job Type: Contract
Pay: $17.00 - $17.50 per hour
Shift:
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 6 years (Preferred)
- Data entry: 6 years (Preferred)
- Typing: 6 years (Preferred)
- PSS or CCS training program: 6 years (Preferred)
License/Certification:
- PSS or CCS training program (Preferred)
Ability to Commute:
- Dallas, TX 75201 (Required)
Ability to Relocate:
- Dallas, TX 75201: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18
