What are the responsibilities and job description for the Customer Service Representative/Customer Care position at CO?
Customer Service
3 Months Contract (Potential Extension)
Baton Rouge, LA 70809
PR - $16.49/hr
Job Description:
Provides non-clinical support to workflows involving utilization management, case management, disease management, and health promotion.
Troubleshoots when an appropriate provider, type of service, or appropriate level of care cannot be readily found.
Has current knowledge or research availability of community resources and services and link members to appropriate services.
May assist in transitions in care for hospitalized patients and makes appropriate placements, if needed.
Assumes responsibility for self-development and career progression.
Proactively seeks and participates in ongoing training (formal and informal) in all aspects of the Care Worker role.
Assists in the mentoring and training of new Care Workers.
Remains responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.
Coordinates and manages distribution of correspondence and materials to enrollees and providers. Participates in operational activities, including data collection, tracking, and analysis.
Responsibilities:
Experience in a managed care environment, integrated medical and behavioral health care and/or training in chronic pain management.
Understanding of plan benefit structures, psychiatric/medical terminology, and local communication resources.
For roles supporting the Chronic Pain Management SBU, understanding of Chronic Pain Management guidelines and workflows is also required.
Work Experience:
Managed Care
Education:
Associates (Preferred)
High School Diploma or GED
Nice-to-have:
Computer skills
Detail oriented
Experience with Microsoft Outlook and Microsoft Office
TruCare experience
Job Type: Contract
Pay: $15.15 - $16.49 per hour
Shift:
- Morning shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
- Health Care: 5 years (Preferred)
- Microsoft Office: 5 years (Preferred)
- utilization management, case management: 1 year (Preferred)
Ability to Commute:
- Baton Rouge, LA 70809 (Preferred)
Ability to Relocate:
- Baton Rouge, LA 70809: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $16
