Dispatcher/Operations

Apply now!

Looking for a new and exciting career? Join the Coach USA operations team in Towson! You will be responsible for coordinating vehicle and driver schedules and troubleshooting issues which arise due to driver and/or equipment changes, customer needs and other planned and unplanned events. All applicants must be dependable and willing to work a flexible schedule. If you like challenges and can work well with people, this may be the job for you. Our dispatch team is the heart of our business, we would love to talk to you about this opportunity!

What we offer:

• Health, Dental, and Vision Insurance (Available after 15 days of employment & family coverage)
• Term life insurance (company paid and voluntary)
• 401(k) plan
• Generous Paid time off
• Employee Assistance Program “EAP”
• Free membership for “Tickets At Work” for exclusive employee deals
• Growth Opportunities with one of the largest privately held transportation companies in North America.
• Paid Weekly

Requirements:

• Assign drivers and buses
• Update and monitor GPS route/ equipment status
• Monitor on-time performance
• Check driver’s credentials and logs
• Monitor compliance hours
• Inspect and sign DVIR
• Provide available and OOS bus list along with fleet count, monitor PM list
• Make sure all company vehicles and buses are fueled and cleaned
• Report all accidents/incidents to Safety Director/ General Manager/ VP Operations-Central
• Assist customer inquiries through phone or email
• In case of breakdowns contact road services, dispatch relief bus, and notify Director of Maintenance and management.
• Communicate delays or updates with Operations
• Communicate with maintenance on breakdowns, defects, and PMs
• Council and direct drivers
• Monitor GPS and maps to keep drivers on schedule from traffic and accidents
• Transfer and receive information from shift to shift
• Other duties as needed

Required Experience:

• At least 1 to 2 years previous driving and/or dispatching experience or 5 years of transportation industry preferred

Qualifications:

• Ability to multitask and trouble shoot in a high pace environment
• Available on weekends, holidays, days, and nights
• Exemplary communication and customer service skills
• Knowledgeable in data entry, internet usage, email, Microsoft Office, Excel, and web-based routing / GPS programs
• A clear understanding of e-log’s
• The ability to possess and maintain CDL-A or B License with Air Brakes and Passenger Endorsement

Driving you to a better FUTURE!

Coach USA would love to discuss your qualifications for this position.

To learn more about your next big career change! APPLY NOW!

Coach USA is an Equal Employment Opportunity employer. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.