What are the responsibilities and job description for the Cashier position at coach.valhalla.stage?
The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.
Responsible for:
- Creating a 1st impression
- Greeting the customer with a smile and eye contact and offering your name
- Interacting genuinely and naturally with the customer
- Engaging customer in verbal and non?verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)
- Reading cues and determine customers needs
- Conducting email/name capture
- Maintaining SKU integrity
- Maintaining Cashwrap organization and cleanliness
- Suggesting multiple add?ons and selling gift cards
- Maintaining media and cash accurately and in compliance with Coach policy
- e., credit card imprints, traveler check signatures, personal checks with phone number and address
- Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment
- Delivering product purchases to the customer appropriately
- Creating a lasting impression by thanking the customer and giving them a reason to return
- Representing Coach brand appropriately (dress, appearance, demeanor)
Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:
- Polite and friendly
- Positive attitude and energy
- Takes ownership of role
- High level of personal and professional integrity
- Highly collaborative
- Appropriate sense of urgency
- Remains balanced and focused and maintains composure under pressure
- Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)
- Comfortable with technology
- Willingness and ability to learn new technology?based procedures
- Understanding of basic computer system operations
- Ability to handle customer concerns and answer their questions appropriately
- Ability to partner with management appropriately on customer issues
- Ability to multitask and prioritize
- Ability to adapt to each customer/ their needs and their style/ relate to their experience
- Ability to be efficient without compromising customer service
- Ability to speak knowledgeably and with confidence about product
- Ability to communicate clearly to a wide variety of customers and overcome language barriers
- Ability to impact customer decisions
- Knowledge of when to be flexible and switch gears
- Knowledge of store policies and procedures
- Knowledge of and support of the “porter program” policies
