Sales Support Associate III

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

Stock Associate/Runner Role Description‐ Factory

The Stock Associate/Runner plays an integral part in a store’s success by effectively and efficiently managing the stockroom functions. This multi‐purpose role protects the customer experience by keeping the store inventory stocked and housekeeping standards maintained. The Stock Associate/Runner supports the management team by always being aware of product flow and inventory levels.

Responsible for:

Stock Room/Warehouse

•Receiving shipment

1. Communicating with Store Management when new product arrives
2. Scanning in cartons/transfers and verifying store information is correct
3. Communicating all carton discrepancies to Management
4. •Processing shipment/transfers according to Coach standards and timeframe
5. Maximum of 50 units per transfer and one transfer slip per box
6. Ensuring each item transferred in/out has the correct ticket/SKU to maintain SKU integrity
7. •Sensoring product to standard
8. •Bulleting and reticketing Full Price product with FA tag
9. •Re‐ticketing returns and clearance/mark downs
10. •Filling in damage tags for defective/damaged product with date, reason, style, and SKU number
11. •Sending out repairs as necessary (with Management sign‐off)
12. •Processing charge sends/charge holds
13. •Ensuring proper documentation is available for all product leaving the store (transfers and customer charge sends)
14. •Organizing and cleaning stock room daily
15. Offsite and Remote
16. •Shifting and organizing product in the stockroom, reacting to sell through and making room for new product
17. •Managing stock levels/product ownership
18. •Preparing and conducting cycle counts and inventories
19. •Managing delete list – what can and cannot go out on the floor
20. •Maintaining Loss Prevention standards
21. •Reading the communication log (if applicable)
22. •Answering phone
23. •Utilizing walkies and communicating throughout the hour with the Operations Leader – Replenishment
24. •Maintaining housekeeping standards (i.e., light bulbs, trash removal, cleanliness)

Sales Floor

1. Walking through the sales floor to assess replenishment needs
2. Replenishing sales floor/assigned zone (cabinets, drawers, carts)

1. Communicating product levels to Store Management
2. Maintaining visual standards (i.e. trim, cubbies, display walls)
3. Taking initiative to serve as a back‐up to cashiers and greeters, as needed
4. Supporting sales associates
5. Communicating information on price points, features/benefits, colors available, or stock availability to multiple customers
6. Responding to customer requests and seamlessly handing off to sales associates, while having the confidence and service/selling ability to sell if needed

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

1. Phone/Walkie etiquette
2. High degree of personal and professional integrity
3. Positive attitude toward change
4. Appropriate sense of urgency
5. Detail‐oriented with a high degree of planning and organization skills
6. Flexibility/adaptability to peak and non peak traffic periods, maintaining appropriate pace
7. Time management ability to prioritize daily and weekly tasks that need to be completed
8. Solution‐oriented and able to identify barriers in the work process
9. Ability to understand and read shipment reports, price sheets, and product release sheets
10. Ability to multi‐task and service multiple customers
11. Ability to interact with customers in an approachable, friendly, knowledgeable, and professional manner
12. Ability to reference visual binder/standards and product knowledge cards
13. Resourceful and effectively uses tools to find answers to problem solve
14. Takes time to understand customers by actively listening
15. Exhibits positive, approachable, open body language
16. Team‐oriented and collaborative
17. Uses good judgment and takes initiative to make a decision for the needs of the business
18. Strong knowledge base of current product collections, pricing, features
19. Knowledge of hold policies and charge sends
20. Appropriately represents the brand by adhering to dress code standards

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.