Temporary Support Associate

Responsible for:

Stock Room/Warehouse

• Receiving shipment

1. Communicating with Store Management when new product arrives
2. Scanning in cartons/transfers and verifying store information is correct
3. Communicating all carton discrepancies to Management
4. • Processing shipment/transfers according to Coach standards and timeframe
5. Maximum of 50 units per transfer and one transfer slip per box
6. Ensuring each item transferred in/out has the correct ticket/SKU to maintain SKU integrity
7. • Sensoring product to standard
8. • Bulleting and reticketing Full Price product with FA tag
9. • Re‐ticketing returns and clearance/mark downs
10. •Filling in damage tags for defective/damaged product with date, reason, style, and SKU number
11. •Sending out repairs as necessary (with Management sign‐off)
12. •Processing charge sends/charge holds
13. •Ensuring proper documentation is available for all product leaving the store (transfers and customer charge sends)
14. •Organizing and cleaning stock room daily
15. Offsite and Remote
16. •Shifting and organizing product in the stockroom, reacting to sell through and making room for new product
17. •Managing stock levels/product ownership
18. •Preparing and conducting cycle counts and inventories
19. •Managing delete list – what can and cannot go out on the floor
20. •Maintaining Loss Prevention standards
21. •Reading the communication log (if applicable)
22. •Answering phone
23. •Utilizing walkies and communicating throughout the hour with the Operations Leader – Replenishment
24. •Maintaining housekeeping standards (i.e., light bulbs, trash removal, cleanliness)

Sales Floor

1. Walking through the sales floor to assess replenishment needs
2. Replenishing sales floor/assigned zone (cabinets, drawers, carts)

1. Communicating product levels to Store Management
2. Maintaining visual standards (i.e. trim, cubbies, display walls)
3. Taking initiative to serve as a back‐up to cashiers and greeters, as needed
4. Supporting sales associates
5. Communicating information on price points, features/benefits, colors available, or stock availability to multiple customers
6. Responding to customer requests and seamlessly handing off to sales associates, while having the confidence and service/selling ability to sell if needed

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

1. Phone/Walkie etiquette
2. High degree of personal and professional integrity
3. Positive attitude toward change
4. Appropriate sense of urgency
5. Detail‐oriented with a high degree of planning and organization skills
6. Flexibility/adaptability to peak and non peak traffic periods, maintaining appropriate pace
7. Time management ability to prioritize daily and weekly tasks that need to be completed
8. Solution‐oriented and able to identify barriers in the work process
9. Ability to understand and read shipment reports, price sheets, and product release sheets
10. Ability to multi‐task and service multiple customers
11. Ability to interact with customers in an approachable, friendly, knowledgeable, and professional manner
12. Ability to reference visual binder/standards and product knowledge cards
13. Resourceful and effectively uses tools to find answers to problem solve
14. Takes time to understand customers by actively listening
15. Exhibits positive, approachable, open body language
16. Team‐oriented and collaborative
17. Uses good judgment and takes initiative to make a decision for the needs of the business
18. Strong knowledge base of current product collections, pricing, features
19. Knowledge of hold policies and charge sends
20. Appropriately represents the brand by adhering to dress code standards