What are the responsibilities and job description for the Customer Service Ambassador position at Coach?
Customer Service Ambassador
We are seeking a Customer Service Ambassador to join our team, playing a vital role in delivering exceptional customer experiences and driving business growth. Key responsibilities include:
- Providing personalized shopping experiences for customers, ensuring they receive tailored advice and guidance on products and services.
- Addressing customer concerns and resolving issues promptly and professionally, ensuring high levels of customer satisfaction.
- Developing and executing sales strategies to meet or exceed monthly sales targets, focusing on upselling, cross-selling, and promoting relevant products and services.
- Maintaining up-to-date product knowledge, staying current on market trends, and providing expert advice to customers.
- Collaborating with colleagues to achieve shared goals, share best practices, and develop new ideas to drive business growth.
