What are the responsibilities and job description for the Warranty Administrator position at Coachella Valley Volkswagen?
Job Summary
We are seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims, ensuring compliance with company policies, and providing exceptional customer service. This role requires strong analytical skills and the ability to communicate effectively with both customers and internal departments.
Responsibilities
- Process warranty claims efficiently and accurately in accordance with company guidelines.
- Review and verify warranty documentation submitted by customers and service departments.
- Communicate with customers regarding the status of their warranty claims and provide updates as necessary.
- Collaborate with service technicians to gather necessary information for claim processing.
- Maintain accurate records of all warranty claims and related documentation in the system.
- Analyze warranty trends and prepare reports for management review.
- Provide support to customers regarding warranty-related inquiries, ensuring a positive experience.
- Stay updated on product warranties, policies, and procedures to ensure compliance.
Qualifications
- High school diploma or equivalent; additional education in business or related field is a plus.
- Previous experience in warranty administration (Audi/VW) is preferred.
- Strong attention to detail with excellent organizational skills.
- Proficient in using computer systems and software applications for data entry and record keeping.
- Effective communication skills, both verbal and written, to interact with team members.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Knowledge of automotive or product warranties is an advantage but not required.
Join our team as a Warranty Administrator where you can contribute to our commitment to quality service while developing your career in a supportive environment!
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Expected hours: 30 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Cathedral City, CA 92234 (Required)
Ability to Relocate:
- Cathedral City, CA 92234: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $30
